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Shipping Labels
How "Shipping Labels" workṣ
How "Shipping Labels" workṣ

Learn all the features of Shipping Labels.

Updated over a week ago

ShippyPro Label Creator is the perfect tool to print your labels in one click.

Avoid Copy and Paste and forgetting the manual work once and for all by managing your shipping labels from one easy-to-use dashboard! 🎉

Label Creator > Shipping Labels section allows you to print your labels and update your marketplaces.

Want to Print your first Label? Here's an article that helps you step by step:


If you'd like to have a general overview of the section, keep reading!
Let's see all the features in details. 🔍


1. Understanding how the Dashboard works

ShippyPro allows you to manage your Shipping Labels directly from Shipping Labels section Dashboard. 

📌Note: you first need to ship the order from Label Creator > To Ship to be able to print the relative shipping label. 

Learn how to easily do it here: 

Let's see how all the different columns work! 🔎

Order ID

In the first column, you'll find order details (eg. Order ID, Date, Client, Total Price etc)

If you'd like to see some additional info, click on this sign ➕on the left: 

If your carrier supports live rates (eg. UPS, FedEx, DHL, TNT), you'll be able to View Detailed Pricing: 

Discover here how to add your Carrier's Rates:

Marketplace and Carrier Update

Once the shipment has been created, ShippyPro automatically marks your orders as shipped on the sales channels, each one with its tracking number

In a few minutes, you'll see the sandglass icon ⌛️ turning into a green tick ✅. This means that both your Marketplace and the Carrier are updated.
If not, it means that the update of your Sales Channels and Carriers is set as manual.

📌You can choose how to update them when you first connect your Carriers and when you first connect your Sales Channels


The Tracking Number can be found under the Tracking column

You can click on it to consult Tracking History with shipment updates transmitted directly by the carrier. 

📌Please note that since shipment updates are directly retrieved from carriers, it won't be possible to translate them.

Click on the Tracking Number again to be redirected to the Carrier External Tracking Page.

Shipments Update

Under this column, you'll find the most recent shipment update sent by the carrier.


When a Shipping Label is correctly created, the Status will appear as Completed.

If there was an error while creating the shipping label, you'll find an error message under this column.

If you'd like to know how to correct Labels in Error take a look here:



Under Documentation, you'll find the Shipping Label ready to be printed out. 🖨
You can also find your Commercial Invoice if you created it. Click here to learn how to do it. 

If you'd like to learn how to print your Shipping Labels in detail, click here: 

Click on the purple icon to open the Shipping Label or your CommerciaI Invoice in a new tab

Once you've opened the shipping label, a green printer icon will appear next to the violet one. 

If you hover over it, you'll be able to see the last time you opened the label. 



Here are some tools you can use to make adjustments to your order. 

Let's see what you can do!

  • Archive: Click on the blue folder icon to archive the order. You'll then find all archived orders for a maximum of 90 days under Views > My Archived Orders. You can also unarchive them by clicking on the same blue folder icon. Click here to learn how to archive your orders step by step.

  • Hide: Click on the blue ✖️icon to hide an order. All the hidden orders will be gathered under Views > Cancelled Orders. Please note that you can't undo deleting an order even though you can still see it. 

Learn here how to manage orders cancellation:

  • Cancel: Click on the blue ⬅︎ icon to move back the order to Label Creator > To Ship, so it will be ready to be shipped again. This could be useful if you need to change carrier, for example.

Learn how to do it step by step here:

  • Add a note: You can add a note to your orders by clicking on the blue Notebook icon. You'll then see your note in red under Order ID.

📌 Notes added won't be transmitted to your Marketplace.

📌Note: Carrier's notes will not be automatically sent.

Discover how to attach it by clicking on the button below:

  • Edit order: Click on the blue ✏️ icon to edit some order info. In the window that pops up, you can edit parcel dimensions, sender info and recipient info. You'll also be able to add some Shipment Info. Eg. Insurance, COD, Carrier Notes etc...

📌Note: If you edit some order info of an already shipped order, a new shipping label and tracking will be automatically created, and it will not be possible to retrieve the previous one.

Click on the purple icon to open the new shipping label in a new tab. 


2. How to Filter your orders

ShippyPro allows you to use some advanced filters to view only specific orders. 

Read this detailed article to learn more about how you can filter your shipments:


Orders per page

You can either decide the amount of orders to be displayed in your Shipping Labels page: choose between 20 50 100 250 500 orders from the dedicated drop down menu on the left of the page.

Filter your orders by Date range

In order to research your orders by Date range click on the bar on the right of Filter by Date and then on Intervallo: from the calendar that will pop up select the first and the last day of the range.

Once done there will be shown all the shipments made between these two days.

Here an example of how the range will be shown on your Shipping Labels page by selecting a two weeks period:

📌 At your first access you'll be able to display 7 days max but you can change it at anytime up to 90 days (according to GDPR rules).

📌 If an order is in the archived it will NOT appear in the date range of My Order section, but only in the date range of My Archived Orders

Do you need a recap for older orders? Take a look at our GetShippedOrders API call 👇

3. How to Manage your Orders   

Want to Print your first Label? Here's an article that helps you step by step

Keep reading if you'd like to know more about what you can do from Label Creator > Shipping Labels! 🔎

You can manage your orders from the buttons at the center of the page.

Let's see them in details:


Inside this section, you can additionally filter your shipments. 

Let's see how! 🔍

  • My Archived orders and Cancelled orders: Here you'll see all your archived and cancelled orders. 

  • My Return orders: By clicking on it, you'll view all the orders that are returned. Returns differ from standard orders which display a yellow arrow icon near the green tick. 

📌Note: this section will be available only if you manage your returns with Easy Return. Click here to find out more about our Returns Management Software.

  • Orders yet to be printed: Click here to view orders whose shipping label was not printed out yet. 

  • Orders waiting to be transmitted to the carrier: View orders that need to be transmitted to the carrier. Learn how to Close workday here.

  • Orders waiting to be updated on marketplaces: View orders whose marketplace was not updated yet.



This section allows you to archive orders and create shipping documents.

  • Archive all Orders

You can either archive all orders or archive only selected order/s by selecting them manually. 

You'll then find all the archived orders for a maximum of 90 days under Views > My Archived Orders. You can also unarchive them singularly by clicking on the blue folder icon under Action or Unarchive all the orders you select under Management > Unarchive selected orders.

  • Create Excel

ShippyPro helps you keep records of your orders data. 

Click here to read the step-by-step guide to know how you can Create an Excel in details: 


  • Create Picking List

Read this article to learn how to Create a Picking List step by step:



Here are some additional features at your disposal: 

Send Shipping Labels via email 📩

You can send Shipping Labels to your customers directly via email in a few steps.

Fill out the fields and the Email content. The default sender email address is [email protected] but you can easily change it from Integrations > Plugin. Read this article to find out how.

📌 Note: Text field is mandatory.

Send order shipped emails to my customers 📩

ShippyPro allows you to send an email to your customers as soon as the order is shipped. 

You can either do this manually or let ShippyPro do it with the Track & Trace feature. Read this article to know how to do it step by step. 

You only need to select the orders and then click on Send order shipped email to my customers.

📌Note: if you decide to use Shipping Label's option Send order shipped mail to the customer and the condition is not active, the message won't be delivered to the customer.

Create Invoice or Order Summary and Create A6 Order Summary 📄

Read this article to learn how to Create an Invoice or an A6 Order Summary step by step. 

🔑 Upgrade your plan to an Annual Plan to remove our Logo from invoices!


Update marketplaces with shipments info ⚙️

Marketplaces are updated automatically by ShippyPro. 

However, you may for some reason like to disable this feature and update some marketplaces manually. 

You can update them whenever you like by selecting the relative orders and click on Update marketplaces with shipments info.

Global Search 🔍

Global Search is a search bar. It differs from the white search tool because it includes archived and cancelled orders. 

Search an order by number, reference, recipient or tracking!

📌 Please note that due to performance reasons, the searches based on names and e-mail addresses are limited to 1 month.

On the other hand, searching by ShippyPro order ID, Transaction ID and tracking number will return all results, without any time limit.

Click below to learn how to search for multiple orders

Why was my shipment duplicated? 🤔

This can happen if the order was processed from two different PCs at the same time so it will result in two identical shipments created in the platform.

Also, it could happen in cases where you click on the "Ship" button multiple times before the page confirmed that the shipment was completed successfully.

In this case, you can simply delete the duplicate.

If you accidentally shipped both and the carrier got both parcels, you should contact the carrier directly and ask them to return the parcel to the warehouse.

Done! 🎉

 🔍 What's Next?

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