How to connect a Marketplace & import your orders

Learn how to connect your Marketplaces in this step-by-step article

Connect your Marketplace or import your orders by adding a file or inserting them manually following this step-by-step article.

(from 02:30 till the end)

Summary:

1. Before you start

2. Connection steps

3. Other ways to import your orders

4. Set Marketplace rules

5. Errors & Troubleshooting

1. Before you start

Import your orders so you can start shipping straight away. Connect your Marketplace or import your orders by uploading a file or by inserting them manually. Make sure to provide all your ecommerce information for the connection process as each Marketplace requires its own details.

2. Connection steps

Visit the Marketplace section of the platform and check out the list of all available store integrations. Choose your Marketplace and insert the relevant details asked in the popup. Some of the available Marketplaces will ask you to log into your personal account.

You can check if your store has been successfully connected by checking if the connection status box is green. If it's red instead, you should check your login credentials again. Once you have connected the Marketplace to your ShippyPro account, click on the Edit button to update the information you have already provided (your connection label for example).

You can disable or delete your Marketplace by clicking on the relevant yellow and red buttons directly from the connection page. Remember that you don’t have to cancel the connections to create new ones for another or the same store with different credentials.

3. Other ways to import your orders

Insert your order manually

In order to successfully create a shipment manually make sure you have all the required information. Click on the create shipment button and click on New Manual Shipment to add all the necessary details. This will allow you to manually add all the orders that are not processed through a specific channel or an Excel file.

Upload an Excel file

If your order list is a csv, .xls, .xlsx file, you can directly import it on the platform. Download the Sample File to make sure you have all the necessary details regarding the order so you know there won’t be any mistakes when attempting a shipment.

4. Set Marketplace rules

With ShippyPro you can choose to enable orders coming only from specific countries and exclude others.

• By clicking on the Set Marketplace Rules button specify the specific geographic areas (like Europe, USA, Canada, or the whole world) you want to activate for each store you have connected.

• If you wish to exclude certain countries click on the x next to their name to cancel them. Orders coming from those countries will not be imported into the ShippyPro platform.

  

   

• You can add multiple rules for each store after you have saved the previous one, just click on Marketplaces > Add New Rule to add as many rules as you'd like for each marketplace!

5. Errors & Troubleshooting

If you are having issues with order importation check this link:

Why aren’t my orders imported into ShippyPro yet?

If you are facing other general issues check this link:

How to fix Marketplace general issues