FAQs

A list of the most commonly asked questions by ShippyPro customers

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56 articles in this collection
Written by Support Team
To Ship

How often are orders imported from marketplaces?

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Written by Support Team
Updated over a week ago

How to Merge or delete more orders from To Ship page

Here's how to merge one or two orders before shipping your labels
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Written by Support Team
Updated over a week ago

Can I merge more than two orders at a time?

Here's how to merge orders correctly from To Ship page.
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Written by Support Team
Updated over a week ago

How to change Sender Address automatically for all your orders

Here's how Smart Sender Address switch works
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Written by Support Team
Updated over a week ago

Why won't Product Images or Order Details be imported into ShippyPro?

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Written by Support Team
Updated over a week ago

How to filter your orders from To Ship section

Here's how to filter your orders before shipping them from To Ship page
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Written by Support Team
Updated over a week ago

Can I use multiple filters at the same time?

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Written by Support Team
Updated over a week ago

How to manage International Shipments

Here's how ShippyPro can help you create International Documents
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Written by Support Team
Updated over a week ago

My order is marked in blue in To Ship page. What does it mean?

Learn why some of your orders are highlighted in blue before shipping them
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Written by Support Team
Updated over a week ago

How to ship orders to a Packstation with DHL Parcel

Here's how to set the address to ship orders to a Packstation
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Written by Support Team
Updated over a week ago

How to remove Cash On Delivery before and after shipping your orders

Here's how to edit COD value or delete it.
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Written by Support Team
Updated over a week ago

I accidentally cancelled an eBay order from To Ship page. How can I retrieve it?

Here's how to retrieve an eBay order you deleted by mistake
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Written by Support Team
Updated over a week ago

There's a red exclamation point (โ—๏ธ) under "Items" in To Ship page. What does it mean?

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Written by Support Team
Updated over a week ago
Shipping Labels

I have a label in error: Service Temporarily Unavailable. What does it mean?

Here's what to do when you receive this kind of error
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Written by Support Team
Updated over a week ago

"Your orders page contains more than 2500 orders, please archive the orders" What does it mean?

Learn how to manage the yellow warning you receive in Shipping Labels
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Written by Support Team
Updated over a week ago

How to correct labels in error ๐Ÿ”

Here's how to correct orders in error in a few steps
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Written by Support Team
Updated over a week ago

I deleted an order by mistake. Can I ship it again?

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Written by Support Team
Updated over a week ago

I can't find an order that has already been shipped. What can I do?

Here's what to do if you can't find an order that you already shipped
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Written by Support Team
Updated over a week ago

How to change carrier service if you have already created the label

Here's how to ship an order with a different carrier service
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Written by Support Team
Updated over a week ago

How to re-elaborate a Shipment

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Written by Support Team
Updated over a week ago

How to set up thermal printer on Mac

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Written by Support Team
Updated over a week ago

How to set up thermal printer on Windows

Here's how to install Qz Tray software on Windows
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Written by Support Team
Updated over a week ago

Can I add some information on my Shipping Labels?

Learn how you can add the order description, order number, SKU and some other information on your labels.
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Written by Support Team
Updated over a week ago

I've archived an order by mistake, where can I find it and how can I unarchive it?

Here's how to retrieve an archived order and unarchive it
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Written by Support Team
Updated over a week ago

Can I avoid including four copies when I'm printing FedEx Shipping Labels?

Here's how to avoid the printing of four documents
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Written by Support Team
Updated over a week ago
Marketplaces

How to update your Marketplaces automatically or manually

Learn how you can update your marketplaces automatically or manually
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Written by Support Team
Updated over a week ago

Can I add another store of the same marketplace or Sales Channel?

Learn how you can add more connections of the same Marketplace
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Written by Support Team
Updated over a week ago

Why aren't my Shopify fulfilled orders imported on ShippyPro?

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Written by Support Team
Updated over a week ago

Can I set more than one Rule for each Marketplace?

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Written by Support Team
Updated over a week ago

The connection with Amazon failed. Why can't I connect it?

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Written by Support Team
Updated over a week ago

I've connected Prestashop but my orders are still not imported

ShippyPro won't import my Prestashop orders. What can I do?
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Written by Support Team
Updated over a week ago

The connection with Magento 2 failed. Why can't I connect it?

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Written by Support Team
Updated over a week ago

Why arenโ€™t my orders imported into ShippyPro yet?

Here are all the steps to verify that your marketplaces are correctly connected
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Written by Support Team
Updated over a week ago

I've just connected eBay to ShippyPro but my orders have been imported without product images.

Here's how to import your eBay orders with product images again
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Written by Support Team
Updated over a week ago

I renewed my eBay Token but some orders haven't been imported into ShippyPro

Here's how you can retrieve your orders in a few steps
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Written by Support Team
Updated over a week ago