FAQs

A list of the most commonly asked questions by ShippyPro customers

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37 articles in this collection
Written by Support Team
Marketplaces

Can I set more than one Rule for each Marketplace?

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Written by Support Team
Updated over a week ago

Can I add another store of the same marketplace or Sales Channel?

Learn how you can add more connections of the same Marketplace
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Written by Support Team
Updated over a week ago

The connection with Amazon failed. Why can't I connect it?

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Written by Support Team
Updated this week

I've connected Prestashop but my orders are still not imported

ShippyPro won't import my Prestashop orders. What can I do?
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Written by Support Team
Updated this week

The connection with Magento 2 failed. Why can't I connect it?

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Written by Support Team
Updated over a week ago

Why aren’t my orders imported into ShippyPro yet?

Here are all the steps to verify that your marketplaces are correctly connected
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Written by Support Team
Updated this week

Why aren't my Shopify fulfilled orders imported on ShippyPro?

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Written by Support Team
Updated over a week ago

I accidentally cancelled an eBay order from To Ship page. How can I retrieve it?

Here's how to retrieve an eBay order you deleted by mistake
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Written by Support Team
Updated yesterday

I've just connected eBay to ShippyPro but my orders have been imported without product images.

Here's how to import your eBay orders with product images again
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Written by Support Team
Updated yesterday

I renewed my eBay Token but some orders haven't been imported into ShippyPro

Here's how you can retrieve your orders in a few steps
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Written by Support Team
Updated yesterday