Orders' notes are not automatically attached to the shipment.
For this reason, if you'd like to make it arrive to the Carrier you'll need to add it in Carrier's note field during the creation of the shipment.
Once included the information, the note will be transmitted to the carrier together with shipment information.
📌 Notes attached to the shipment, as well as Items notes, will be displayed on the order forever. This way you'll be able to seeing them even if the order will move from to ship to Shipping labels,
Done! 🎉
📍Don't see your notes on the printed label?
Not all carriers support notes, and some don't have the capability to print them on the label. Always check with your contact person whether or not they are supported.
🔎 If your courier does not support notes, take a look at our Label Design functionality! You may decide, for example, to insert additional text directly on the label (N.B: the note will not be sent to the courier but will be visible at the bottom of the label).
** functionality only available for API shipments and only for configured couriers.