Have you connected your marketplaces but you still can't import new orders? 

Don't worry! Here all the steps to help you solve this issue! ✨

📌 Remember that ShippyPro only imports paid but unshipped orders

ShippyPro imports only paid and unfulfilled orders. This means that orders that have already been shipped inside your marketplaces won't be imported. 

Note: Please note that certain marketplaces require to select which order statuses will be imported into ShippyPro. For Magento 2, for example, remember that you need to select at least New and Processing as Statuses for orders to be imported into ShippyPro. Select all the statuses you'd like to include by pressing on ctrl (Windows) or cmd (iOS) while clicking on the various statuses.

📌 Have you just connected your Marketplaces?

If you have just connected your Marketplaces for the first time, you need to wait at least 10 minutes before your pending orders will be correctly imported into Label Creator > To Ship section. Click here to know more about how To Ship section works.

📌 Is your Marketplace correctly connected?

As soon as you connect your marketplaces to ShippyPro, you'll receive a positive message telling you that the connection has been correctly established. 

You can check if your marketplace has been correctly connected from Carriers > Connection

Note: Remember that the green circle under the column Status, it doesn't necessarily mean that the marketplace is connected: it means that the marketplaces is enabled and not disabled. 

Done! 🎉


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