All Collections
FAQs
Track and Trace
What does Assistance on Shipment on my Tracking Page mean?
What does Assistance on Shipment on my Tracking Page mean?
Updated over a week ago

You may have noticed a menu titled Assistance on Shipment on the bottom right of your Tracking Page. What's it for?

The answer is really simple! 🙌
​ 

Trough Assistance on Shipment your Customers will be able to write you a message that will be directly forwarded to your Customer Care sectionon ShippyPro.
​ 


You can decide to Enable/Disable it or redirect messages to another email address from Track & Trace > Customer Care.

Did this answer your question?