New Experience: How to manage your ETD Documents

Here's how you can upload your shipping documents to ShippyPro

ShippyPro allows you to upload invoices and other paperless shipping documents for international shipments.

So you'll have a smooth customs clearance process and you'll avoid annoying customs delays!

Read more about international shipments here

Summary

1. Which Carriers support ETD and how to manage it

2. How to add ETD documents

3. Managing ETD for International Returns

4. Troubleshooting & Errors
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1. Which Carriers support ETD and how to manage it ⚙️

In order to know if your carrier supports ETD Documents, take a look here (column: Paperless). Below the most popular ones:

MyDHL

UPSv2

FedEx

Please remember to disable the Print Commercial Invoice option from your Carrier connection menu if you decide to upload your ETD directly.

2. How to add ETD documents

You can add the ETD documents during the shipping process under the tab Details & Documents:
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Click on Upload file o drop your PDF file.

Now select the type of document you have uploaded (Invoice, Air Waybill, Proforma, Certificate of Origin, NAFTA Certificate of Origin, Commercial Invoice, Customs Declaration) and click on Confirm:

You will be able to check whether the ETD has been correctly attached to the shipment directly on the label.

e.g. on FedEx label:

e.g. on DHL label:

All your used ETDs will be notified directly inside Invoice Manager > View ETD Documents with the word "used"

3. Managing ETD for International Returns

The above points also apply to return shipments. If you are using Easy Return for international shipments and you wish to send custom documents electronically, please make sure that you disable the automatic return approval in your return rules and kindly upload the invoice before generating the return label.

Alternatively, you could opt out of ETD and send the physical invoice instead along with the label.

4. Troubleshooting & Errors

There was an error uploading ETD to FedEx: Authentication Failed. Please try uploading a new ETD for this order''
​We suggest you contact your FedEx account manager to check your account settings and verify whether they have activated your API for Paperless shipments.
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