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Connect UPS to ShippyPro
Connect UPS to ShippyPro

Here's how to connect UPS step by step

Updated over a week ago

Learn to connect UPS, the cutting-edge worldwide Carrier that provides innovative and sustainable solutions. 🌴


1. Before you start

Starting from June 2023, to connect to UPS, you no longer need the UPS user ID, password, and Access Key, but only the account number associated with your UPS contract. However, you will still need the credentials you use to access the UPS portal, as they will be required in one step of the connection. If you already have them, you can proceed with the courier connection! Please follow the instructions at this link.

2. Connect UPS to ShippyPro

Let's see how you can connect UPS and start shipping straight away.

  • Click on Carriers > Connection and click on the UPS logo.

  • Once the popup has opened you first need to enter your UPS Account Number.

  • You can find it sometimes referred to as the shipper number, on paper invoices or electronically for shippers signed up to UPS Billing Center. Or by finding the tracking number of a package that was shipped using your UPS account. Look for the string of six numbers and letters that immediately follow “1Z”—that’s your account number.

  • Then you should enter UPS user ID and the password you normally use to log in to your account, and the Access Key you've just created.

  • Connect the label type you prefer by choosing between the PDF and ZPL options.

  • You can choose to activate email notifications so that the carrier sends an alert email to the recipient when the shipment is in the selected status (label creation, in transit, shipment notification, exception notification or delivery notification).

3. Additional Options

Include Mail Innovations services

By checking this box you will activate the American shipping UPS service for you to use. Mail Innovation is a high-volume service that provides consistent transit times, reliable delivery, and better postal rates. If you can't see UPS rates when creating a shipment, disable Include Mail Innovation Services option, so as not to show UPS Postal Service with price 0.

View Time in Transit rates

UPS Time in Transit determines the scheduled delivery date and time, as well as the number of days the package will be in transit, thus it is the duration of the shipping and delivery process from the merchant's warehouse to the customer.

Generate Commercial Invoice

Enable this option if you wish to request to UPS the generation of commercial invoice for international shipments. If you want to transmit the invoice in paperless mode you should request to your UPS representative the activation of "Paperless Invoice" Service, otherwise the invoice must be physically attached to the package.

Note however that this Carrier does not support ETD upload via ShippyPro at the moment.

Use your company info as the fixed shipper

Enable this option if you want to make your company details the default sender info.

Add freight charges to commercial invoice

Select this option if you want to include the freight cost inside the commercial invoices.

Test Mode

Enable test mode to make trial shipments if you have previously requested the relative test credentials to your UPS sales advisor.


Is UPS Access Point Economy available on ShippyPro? 

UPS Access Point Economy is available on ShippyPro via API. However, you won't be able to display it inside the rates list yet and it won't be available for Returns.

Can I select a specific UPS service to employ for my shipments on ShippyPro?

We directly retrieve UPS rates from the carrier itself, for this reason, it's not possible to delete, as well as limit, a specific service.

Why can't I display the UPS SurePost service while creating my shipments?

Kindly note that UPS SurePost service is not available from the standard label creator and can only be included as a service while making a Shipping API call.

I cannot see the UPS rates and I display the error "No matching rate and transit times available (111562)" among the excluded carriers, why?

Open the UPS connection modal page and remove the flag on "View time in transit rates". If your tracking is created in the format 1ZXXXXXXXXXXXXXXXX, it might be necessary to remove the Test Mode option from Carriers > Connections > Edit.

Can I use UPS to ship to a P.O. Box?

Unfortunately UPS only accept shipments to a valid street address, so they don't deliver to P.O. Boxes. If a shipper should use a P.O. Box address, the recipient's telephone number must be included on the label. Your package that is addressed to a P.O. Box may be delayed, will not be covered by any UPS Service Guarantee, and will require an address correction charge. Additionally, Army Post Office (APO) and Fleet Post Office (FPO) addresses are not accepted by the Carrier.

How do I validate UPS invoices?

The process is not automatic so you will need to do it manually. Access this Help Center article to see how you can validate UPS invoices.

Why my Mexican shipments are going in error?

Effective March 6, 2023, all packages sent to, from, or within Mexico will be required to have a package-level description of the shipped items. Be sure to add it to your Mexican shipments.

 🔍 What's Next?

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