New Experience: How to manage International Shipments

ShippyPro offers specific functions for the International Shipments.


Through ShippyPro indeed, you can create customs documents, specify Incoterms and attach Paperless Documentation to let you manage all the required steps for your International Shipments in one place!

Let's take a look.


1. Custom document


If you're dealing with an international shipment, you'll have to complete some additional information for customs.

When you generate an international shipment that requires Custom Documents, this document is automatically created by ShippyPro.

Here's the step that you need to compile when creating a single shipment.

Read this article to find out more about how to ship orders from Marketplaces.

Under the Details & Documents section of the shipment creation, you can Upload the ETD file if the carrier supports it ( FedEx, MyDHL and Aramex)


Then you should choose the Contents Type and fill in the CN22 details, the Item Details are already there if the order has been imported from a marketplace.

Please note that the HS Code is not a mandatory field. However, some carriers may require it for international shipments.


You can click on the pencil icon to modify or add any information.
Remember that Goods Description and Items Values are always mandatory.



Learn everything you have to know about the CN22 and CN23 customs declaration.


2. Incoterms


For some shipments, it can be useful to specify Incoterms.

Incoterms are the international terms for import and export. Those terms define the skills and responsibilities of each subject involved in international transactions.

The Incoterms field is never requested as mandatory, it will be as default DAP (former DDU) if not edited. You will find it in the same Details & Documents section:




3. IOSS number


You can set the IOSS number directly from My Profile > Sender Info:


This way it will be automatically applied to all your shipments.


4. Troubleshooting & Errors


Can I speed up this process?

Some Carriers, like FedEx, TNT Italy and DHL allow you to print the Custom Documentation automatically.

Access your Carrier's menu from Carriers > Edit and then check the following options:

  • FedEx > Print commercial invoices for international shipments

  • TNT Italy > Documentazione aggiuntiva

  • DHL > Generate Invoice with DHL format

  • UPS > Request UPS Commercial Invoice along with the label

This way your documentation will be created and printed together with your shipment in a snap!