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ShippyPro Pricing, Payments and Plans

Learn about ShippyPro’s plans and pricing, accepted payment methods, and how to manage renewals, upgrades, and cancellations with ease.

 

Summary

1. What is the perfect Plan for me

 

ShippyPro offers flexible plans designed to support businesses of all sizes — from growing eCommerce shops to large enterprises with complex logistics.

This guide explains everything about our plans, pricing, renewals, and payment methods, so you can easily find the right fit for your company.

Discover your ideal Plan—tailor your subscription by selecting the shipment volume that matches your business needs.

💲Take a look at our Pricing Page to check the prices and features included in our plans.

 

💼 Platform Self-Service Plans (Professional)

Our Professional self-service plans are ideal for small and medium-sized businesses that want to manage everything directly from the platform.

Available Plans:

  • Professional 2000: Up to 2,000 labels/month → €199/month
  • Professional 4000: Up to 4,000 labels/month → €259/month

Billing options:

  • Monthly
  • Yearly (10% discount)
  • Biennial (22% discount)

Maximum carriers: Up to 5 carriers can be connected on Professional plans

You can subscribe, upgrade, or cancel anytime directly from your ShippyPro Dashboard.

👉 Register and start instantly from this page: Create your account

💡 These plans are best suited for merchants who prefer full autonomy in managing their subscription, shipping setup, and payments.

🎁 Special Offer - First Annual Plan

50% discount on your first annual plan purchase only!

  • Professional 2000 Annual: €99.50/month (instead of €199/month) for the first year
  • This promotion automatically applies to your first annual billing cycle
  • Discount applies to annual billing only
  • All prices exclude VAT

Free Trial

Try ShippyPro risk-free for 7 days:

  • 30 labels included
  • Access to all Professional features
  • No credit card required to sign up
  • Trial expires after 7 days - purchase a plan manually from the Plans page to continue

👉 Register here to start your free trial

Add-On Features (Pay-as-you-Grow)

New features such as Automation and Notifications are available on a Freemium and Pay-as-you-Grow Pricing model, purchasable in self-service in just a few clicks!

For Enterprise plans, these features are subject to quotation from our Sales team.

See more details on dedicated pages:

 

           
 

🏢 Enterprise Plans

Enterprise plans are designed for larger companies with advanced shipping and integration needs, such as those using ERP, WMS, or custom API connections.

Key details:

  • Pricing: Quoted by our Sales team based on volume and features
  • Billing: Annual plans only
  • Minimum commitment: 1 year
  • Best for: Companies needing API access, unlimited carrier connections, or shipping 50,000+ parcels per year

What makes Enterprise different:

  • API Access: API integrations are exclusively available on Enterprise plans. Professional plans do not include API access
  • Unlimited Carriers: Connect as many carriers as you need (Professional plans limited to 5)
  • Dedicated Account Management
  • Priority support and personalized onboarding

Enterprise Packages

Enterprise plans are structured based on shipment volume tranches (starting at 50,000 labels/year, then 100,000+, etc.) and feature packages:

Available Feature Packages:

  1. Shipping Platform
    • Centralize all your carriers in one hub
    • Automate fulfillment, generate labels, and streamline every step from order to delivery
  2. Tracking System
    • Gain real-time visibility on every delivery
    • Reduce support tickets and keep customers informed at every step
  3. Optimizer
    • Control shipping spend
    • Spot inefficiencies, compare carriers, and uncover savings to scale profitably
  4. Invoice Analysis
    • Automate carrier invoice checks
    • Detect errors, stop overcharges, and gain full transparency to keep shipping costs under control
  5. Team Management
    • Add teammates, assign roles, and control permissions
    • Collaborate on shipping in one workspace
  6. Return
    • Simplify returns with a branded portal, QR codes, and paperless options
    • Deliver a smooth return experience that builds trust and loyalty
  7. Address Validation
    • Prevent failed deliveries with automatic address checks and corrections
  8. SMS Notification
    • Keep buyers informed with instant SMS delivery updates
    • Reduce support calls, build trust, and create a smoother delivery experience
  9. WhatsApp Notification
    • Reach customers where they are with real-time WhatsApp updates
    • Build trust, reduce friction, and keep deliveries transparent
  10. Checkout
    • Boost conversions with flexible delivery and drop-off options at checkout
  11. Automation
    • Automate repetitive tasks and shipping rules
    • Save time, reduce errors, and keep operations running smoothly without manual work

📞 To explore how ShippyPro can support your business, book a demo with our team: 👉 Request a demo

📧 Reach us at sales@shippypro.com for questions about Enterprise plans

💡 Enterprise plans are ideal for companies that need deeper integrations, higher shipping volumes, API access, and personalized guidance.

💡 Upgrade your Plan

🔁 Renewals and Upgrades

For Self-Service Plans:

Automatic renewals: Your plan renews automatically according to your billing cycle (monthly, yearly, or biennial) or if you run out of shipments before the billing cycle ends.

Changing plan or billing cycle: You can upgrade anytime from Profile > Plans Changes take effect from your next billing period.

Cancel anytime: Cancel before renewal to avoid the next charge. Your account remains active until the end of the paid period.

For Enterprise Plans: Enterprise renewals are handled directly by our Account Management team. You'll be contacted before your contract expires to review usage and renewal options.

   

2. How to pay for my plan

You can pay your monthly, annual, or biennial plans via Stripe. ShippyPro accepts various payment methods such as:

  • Credit card 💳
  • Google Pay
  • Klarna
  • Revolut Pay

Note: Bank Transfer is not supported for Professional plans paid through the platform, and there are no exceptions to this policy. Only Enterprise plans may be paid via Bank Transfer.

Where can I find my payments and invoices?

Invoices are automatically generated for every payment and available in your Billing section.

From the Profile > Payments section, you'll have access to a recap of all your payments and past Plans.

📧 Contact accounting@shippypro.com for invoice-related questions

Payments via Shopify

If you have Shopify connected as a marketplace, the payment of your ShippyPro plan must be processed through Shopify only.

Important notes about Shopify payments:

  • Shopify payment is always the default payment method when Shopify is connected as a marketplace on ShippyPro
  • When Shopify is connected, you will automatically be directed to pay through Shopify
  • If you pay via Shopify, you can find all invoices in your Shopify account
  • If you accidentally made a plan purchase on Shopify by mistake, contact Shopify Customer Assistance

Shopify payment method not appearing? The Shopify payment option won't be available unless:

  1. Your plan has expired, OR
  2. You have effectively run out of shipments

⚠️ Important: Manually changing the designated Shopify store for payment within the Marketplaces section may lead to subscription renewal issues if there is an active Shopify subscription still linked to the previous store. This operation is currently not supported.

📖 For complete details about Shopify payments, see: Can I only pay my plan through Shopify after having connected it?

What if my payment fails?

If a payment fails during renewal:

  • Your plan will not be renewed
  • You will not be able to use the service until payment is successful
  • You can manually renew your plan from the Plans page

VAT Information

📌 When entering VAT information, please ensure:

  • There are no white spaces at the beginning/end of the VAT code
  • Either the PEC and/or the Recipient code are correct and without spaces
  • A valid VAT code and at least one between the Recipient code and the PEC are compulsory to proceed with purchase

Mid-plan upgrades: What happens to my current plan?

If you are upgrading mid-plan:

You can upgrade your current plan at any time from Admin > Plans. The system will automatically calculate the price difference between your current plan and the new plan.

Example calculation:

  • Original purchase: €199 for monthly Professional 2000 plan on August 15, 2025
  • Upgrade date: August 30, 2025 to annual Professional 2000 plan (€2,149.20)
  • Amount charged: €2,149.20 - €199 = €1,950.20
  • New expiry date: August 15, 2026 (keeps the original start date, not the upgrade date)

 

3. How to renew my plan

Your ShippyPro subscription renews automatically:

  • When using a credit card as your chosen payment method, so you won't have to worry about manually inserting your details each time
  • Based on the preference that you set on your plans page, defaulting to the current volume of shipments
  • Whenever the plan expires by date or when you run out of shipments, maintaining the same duration and the volume of shipments chosen

Example: You purchased a Professional plan with 2,000 shipments on December 1st, and on December 25th you run out of shipments. On that same day, your plan will be automatically renewed for another month and will reset the available shipments to 2,000. The new plan will then expire on January 25th.

Plan Expiry Notifications

Annual and Biennial plans only: You will receive a courtesy email notification 30 days before your plan expires. Please note that this is a courtesy reminder, and the Terms and Conditions of your subscription always apply.

Note: You will NOT receive email notifications when labels are running low during your billing cycle.

How can I change my renewal preferences? 🔧

Everything you need to do is enter Admin > Plans.

There you'll find all the information concerning your Plan on the top right of the page.

 

4. How to cancel my plan

The cancellation of your Plan is manageable at every moment, as the automatic renewal is only fulfilled when the Plan is expired.

Steps to cancel:

  1. From Admin > Plans section, click on Cancel your Subscription
  2. This button will redirect you to a page that summarizes all your account data
  3. You'll be asked if you'd like to leave feedback on your cancellation
  4. Your auto-renewal will be disabled at the end of your current paid period (not immediately)
  5. Your plan will remain active until it expires
  6. No written confirmation is provided - verify the cancellation status on your Plans page

⚠ Please carefully check our full Terms & Conditions page: The service is billed on a monthly basis in advance and is non-refundable. There will be no refunds provided in case of partial months of service, for months of an unused running account and for any upgrades/downgrades. 

 

5. How to upgrade my plan

You can upgrade your Plan at any moment from Admin > Plans and click on "Upgrade to Professional" or "Manage your plan".

Select:

  1. The billing option: Monthly, Annually, or Biennially
  2. The shipments per month (Professional 2000 or Professional 4000)

📌 With annual or biennial plans, the full amount of labels will be available once you pay

  • Example: Annual 2000 plan = 24,000 labels (2,000 × 12 months) to use as you wish for 12 months or until the expiry of your current plan
  • You can use these labels flexibly throughout the year - use 3,000 in one month and 1,000 in another, or even all 24,000 in a single month if needed
  • No monthly limits apply to annual and biennial plans

📌 If you are upgrading mid-plan:

  • Your plan end date will remain the same (based on original purchase date)
  • Unless you have run out of labels or your plan is expired

Complete your upgrade:

  1. Click on "Review and Pay" to review the costs and authorize the payment
  2. You'll only pay the difference between the two plans
  3. The payment will process using the credit card already saved on your account
  4. You can redeem any coupons you might have
  5. You won't lose the orders you already paid for

Want to start a completely new plan instead of upgrading? You will need to:

  1. Wait for your current plan to expire, OR wait for your labels to run out
  2. Ensure your auto-renewal is deactivated ahead of time
  3. If auto-renewal is still active, you will simply be upgrading the current plan, not creating a new one

📌 In case of an upgrade of a plan, the preferred number of shipments will be automatically adjusted based on your plan. You can always change them on your Plans page.

How to downgrade from Professional 4000 to Professional 2000

If you are currently on Professional 4000 and want to switch to Professional 2000, you must:

  1. Cancel the auto-renewal from the Plans page
  2. Wait until the current plan expires
  3. Choose the Professional 2000 plan for the new billing cycle

Note: There is no mid-plan downgrade option. You must complete your current billing cycle first.

 

6. Frequently Asked Questions

How many shipments are left?

You can easily discover how many shipments are left in your subscription on the top right corner of Profile > Plan page:

 

 

What is actually counted as a proper shipment?

In short, only Shipments generated by clicking on Create Shipment are counted, and therefore only the ones correctly generated. Those who faced Error won't be included.

If I subscribe to an annual Plan but I've exceeded the number of orders per month. What should I do?

Example: I signed up for an annual plan with 2,000 shipments per month, and I shipped 3,000 orders in a single month. What happens?

Answer: If you subscribed to an annual or biennial plan, you only have to make reference to the annual total amount of orders.

  • Annual Professional 2000 = 24,000 labels total (use them however you want across 12 months)
  • You can use 3,000 in one month, 1,000 in another - complete flexibility
  • You'll easily see how many orders are left in your subscription on the top right corner of Admin > Plans

If you run out of orders before your annual plan expires: The system will automatically renew the plan for you for another year with the same volume of shipments

 

What if I still have some shipments left at the end of my plan?

Unfortunately, you won't be able to carry over to the next plan the shipments left at the end of your current one. However, when the plan expires, it automatically renews for the same length and the same volume of shipments.

Example: If you purchased 2,000 shipments per month and your plan expires on June 20, but you have 130 shipments left, the plan renews monthly resetting the count of shipments available to 2,000.

💡 We advise you to purchase an Annual plan to avoid this, and be able to use your shipments throughout the year without limits!

 

Why subscribe to one of ShippyPro's Annual or Biennial Plans?

You can find below a list of the exclusive features dedicated to our Annual and Biennial Plans:

How can I remove ShippyPro logo?

If you'd like to cancel our logo from your documents (for example Invoices and Order Summaries), as well as from your email notifications, with an Annual or Biennial plan you'd just have to open a Ticket from your Support Panel by clicking on the black HELP button in the lower right corner of your account.

Can I avoid printing 4 copies for FedEx labels?

Avoid loading ETD Shipping Documents before Europe to Europe Shipments - all you have to do is open a Support ticket by clicking on the black HELP button in the lower right corner of your account, once you've upgraded your plan to Annual or Biennial.

Odoo connection 🛒

In order to proceed with the connection to your Odoo account, you'd need an Annual or Biennial plan subscription as it will require the support of our IT team.

For additional info on the connection, don't hesitate to take a look at our guide: How to connect ODOO to ShippyPro

How can I Import HS Codes automatically from Shopify?

ShippyPro can automatically import the HS Code from Shopify with every Annual or Biennial Professional Plan subscription, so that you don't have to include it every time.

Open a Support ticket by clicking on the black HELP button in the lower right corner of your account to ask for HS code automatic import from Shopify.

How can I Create Order Summary / Invoices / Picking Lists with Barcode?

By including a barcode to your Order Summaries, Invoices, and/or Picking Lists, you'll be able to fasten your logistic process even more!

If you decide that this feature suits your needs, upgrade to an Annual or Biennial Professional Plan.

How can I Import Origin Country from Shopify?

In order to fasten your International Shipments process, automatically importing Origin Country from Shopify could come in handy.

Discover here all the steps required to ship abroad.

What are your prices?

You can find all the information regarding our offer and prices on our Pricing Page

Standard pricing (VAT excluded):

  • Professional 2000 Monthly: €199/month
  • Professional 4000 Monthly: €259/month
  • Professional 2000 Annual: €199/month (10% discount vs monthly)
  • Professional 4000 Annual: €259/month (10% discount vs monthly)
  • Professional 2000 Biennial: €199/month (22% discount vs monthly)
  • Professional 4000 Biennial: €259/month (22% discount vs monthly)

🎁 Special First Annual Plan Discount: 50% off first year

  • Professional 2000 Annual (first purchase): €99.50/month for year 1
  • Applies automatically to first annual plan purchase only

Enterprise plans: Quoted by Sales team based on volume and feature packages

Can I get personalized discounts?

ShippyPro does not offer personalized discounts beyond the standard pricing structure:

  • 10% discount on Annual billing
  • 22% discount on Biennial billing
  • 50% discount on your first Annual plan purchase only

These discounts are already applied automatically when you select Annual or Biennial billing.

I need to cancel my account and request a refund of the unused plan I've paid for. How can I do it?

Please carefully check our full Terms & Conditions page.

The service is billed on a monthly/annual/biannual basis in advance and is non-refundable.

There will be no refunds provided in case of:

  • Partial months of service
  • Months of an unused running account
  • Any upgrades/downgrades

Can I try ShippyPro before subscribing?

Yes! You can start with a Free Trial before choosing a paid plan.

Trial details:

  • 7 days duration
  • 30 labels included
  • All Professional features available
  • No credit card required to sign up
  • When trial ends, you must manually purchase a plan from the Plans page

👉 Register here

If you want to get a Trial on an Enterprise Plan, contact Sales.

What happens if I exceed my monthly label limit?

If you reach your label limit, you can upgrade to a higher plan directly from your Dashboard at Admin > Plans.

Can I switch from monthly to yearly or biennial billing?

Yes. You can switch anytime from Admin > Plans and automatically benefit from the discounts:

  • 10% discount on yearly billing
  • 22% discount on biennial billing

Can I switch from yearly or biennial to monthly billing?

If you want to switch from an annual or biennial plan to a monthly plan, the process is the same as a downgrade:

  1. Cancel the auto-renewal from the Plans page
  2. Wait until the current plan expires
  3. Manually purchase a new monthly plan

Note: Monthly plans do not receive any discounts (discounts only apply to annual and biennial billing).

Do you offer refunds?

No. Refunds are not provided for early cancellations. Your plan remains active until the end of the paid period.

Can I get an invoice for my payments?

Yes. Invoices are generated automatically for each transaction and available in your account under Profile > Payments.

📧 Contact accounting@shippypro.com for more information

How can I get an Enterprise quote or demo?

You can book a demo directly with our Sales Team here: Request a demo

📧 Or reach us at sales@shippypro.com

API Access Questions

Why don't I have access to API?

API access is exclusively available on Enterprise plans.

Professional plans (Professional 2000 or Professional 4000) do not include API access, regardless of billing cycle.

To get API access:

  1. Contact our Sales team at sales@shippypro.com
  2. Request an upgrade to an Enterprise plan
  3. Sales will provide a quotation based on your needs

Why do I get "Unauthorized" error when trying to call an API endpoint?

There are two possible reasons:

1. You are on a Professional plan

  • API access is not available on Professional plans
  • You must upgrade to an Enterprise plan
  • Contact sales@shippypro.com to discuss Enterprise options

2. You are on an older pricing structure with partial API access

  • Some customers on legacy plans may have had limited API access
  • This access may no longer be active or may be restricted
  • Contact sales@shippypro.com to review your specific needs
  • Sales will provide a quotation for the API packages and services you need

Can I get API access without upgrading to Enterprise?

No. API access is exclusively available on Enterprise plans.

If you need API integrations, you must:

  1. Contact our Sales team at sales@shippypro.com
  2. Request an upgrade to Enterprise
  3. Receive a quotation based on your volume and feature needs

There are no exceptions to this policy.