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      1. ShippyPro Help Center
      2. Carriers
      3. Connection

      How to connect FedEx v2

      In this article, you will learn how to connect FedEx to ShippyPro and add additional options such as a return label in the box or Print commercial invoices to your existing connection.

      Overview:

      1. Before you start

      2. Carrier's Configuration

      3. Additional features

      4. Troubleshooting & Errors

      1. Before you start

      To set up FedEx, you need to have a FedEx account. Click here to create one if you don't have it yet.

      2. Carrier's configuration

      1. Navigate to Carriers and click on FedEx Logo (simply type "FedEx v2" on the search bar to spot it in a sec)
      2. You then need to agree to the FedEx EULA in order to proceed with the connection. Click then on Next.
      3. Here you need to fill all the required fields and confirm:

      • Account Number
      • Name
      • Address 

      Please make sure not to have included blank characters or punctuation in data.

      • Choose a Multi-Factor Authentication (MFA) method to verify your identity and finalize your FedEx account registration. Based on the choice you made on FedEx portal during the account creation, you will be able to authenticate with the following options:

        • Verify with Invoice: pick an invoice you received in the last 90 days and insert Invoice Number, Date, Amount and Currency

        • Verify with PIN: Choose how to receive your PIN (by email, SMS or phone call), click "Send" and insert the number you obtain

      If you are not able to verify your account, ask FedEx to create an administrative account.

       Congrats, now you're authenticated! It's time to set up your desired configuration.

      • Label type:

        PDF - Top Half Label
        PDF - A6 in A4
        PDF A6
        ZPL 10X15 (4x6")
        ZPL 10X20 (4x8")
        ZPL 10X21_7 (4x8.5”) - tire identification label
        ZPL 10X22_5 (4x9")
        ZPL 10X26_7 (4x10.5") - tire identification label

      As per expected behaviour of the Courier, the A6 PDF format will return a full A4 page with A6 label embedded into it).

       

      • FedEx Service* (see below): Select All Services, if you want to choose among all the available FedEx services during the shipment creation. With this option, you will visualize all the services FedEx provide for each specific shipment and you will be able to select each time the cheapest or the most suitable for the specific shipment.
        If you want to use a fixed service for all your shipments, select it in the menu

      • Avoid generation of AWB for intra-EU shipments:  in order to avoid default FedEx’s generation of AWBs for non dutiable shipments (NOT valid for return shipments).

      • Packaging type: if you want to use custom packages, click on Your Packaging

      • FedEx ShipAlert® (Email Notification): With this option you can decide to have the carrier send an email to the recipient when the shipment is in the selected status (on Label Creation, on Shipment, on Estimated Delivery, on Delivery, on Exception). Contact your FedEx Account Manager to know if you are allowed to use this option and related fares.

      • FedEx® Delivery Signature Option: With this option FedEx will require a signature to the recipient as a delivery proof. You can choose among Direct, Indirect and Adult signature required options. Contact your FedEx Account Manager to know if you are allowed to use this option and related fares.

      • Enable Return Label In The Box: If you’d like to print shipping and return labels together while you ship your orders (return label in the box), enable this option. If you want, you can even choose a specific as destination of your returns, by selecting it in the Fixed Return Receiver Address menu. Please note that the label format will be the one you chose for outbound shipments since it cannot be changed for return labels.

      • Fixed Return Receiver Address

      • Automatically set Shipment Value as Declared Value for all your shipments: With this option you can automatically set in all the shipments a Declared value equal to the total shipment value. If you want to set a different Declared Value for each shipment you can do it during the shipment creation by clicking on Carrier Options and inserting the desired value. Do not check this checkbox if you want to not use this option. Contact your FedEx Account Manager to know if you are allowed to use this option and related fares. Follow this link for more info about Declared Value.

      • FedEx One Rate® (flat rate without requirement to weigh or measure shipments under 50 lbs): FedEx One Rate is a flat-rate shipping option for packages under 50 lbs, without requirement to weigh or measure them. By enabling this option you will visualize a flat rate during the shipment creation Contact your FedEx Account Manager to know if you are allowed to use this option and related fares. Follow this link for more info about FedEx One Rate®.

      • Paperless Trade - FedEx® Electronic Trade Documents (in order to digitally transmit the commercial invoice): Paperless

      • Generate Invoice with FedEx format (in order to print the commercial invoice along with the label): To generate a commercial invoice from FedEx itself. Also, Letter Head and Signature are required by FedEx, so should be uploaded in the modal

      • Select invoice type: Commercial or Proforma

      • Add freight charges to commercial invoice: Shipment costs are included in value transmitted for customs declaration

      • Generate Electronic Export Information (Only for exportation from USA, Canada, and Puerto Rico): In order to generate a EEI document (US required for import/export) from FedEx itself

      • Include Freight Charges in the Commercial Invoice: Include or not freight charges

      • Upload a new PNG or GIF Image for the invoice's letterhead (max 60 kb): Upload a Letterhead for the commercial invoice. Required when "Generate Invoice with FedEx format" is flagged

      • Upload a new PNG or GIF Image for the invoice's signature (max 60 kb): Upload a Signature for the commercial invoice. Required when "Generate Invoice with FedEx format" is flagged

      • Test Mode: FedEx currently does not provide test accounts. We have a feature under FF to allow users to create a test connection with our own test account numbers. This feature will be enabled case by case only to MM/ENT users that will require it.

      3. Additional features

       

      Destinations


      National: US/CA

      International: Worldwide


      Features

      • Label Type: PDF (A6), ZPL

      • Track & Trace: Available

      • Paperless: Available

      • PickUp/DropOff (PUDO): Available

      • Cash On Delivery: Available

      • Live Rates: Available

      • Return Labels: Available

      • Return Labels (in the box): Available

      • Book/Schedule Pickup: Available

      • Address Check: Available

      • Proof Of Delivery (POD): Not Available (in progress)

      • Non-Delivery Options: Not Available

      • Insurance: Available

      • Multiparcel: Available

      • Delete Shipment (Void): Available

      • Closeout: Not Available

      • CN22: Available

      • CN23: Not Available

      • Credentials Validation: Not Available

      • Label Design: Not Available

      *Service Types

      • FedEx International Priority® Express

      • FedEx International First®

      • FedEx International Priority®

      • FedEx International Economy®

      • FedEx International Ground®

      • FedEx First Overnight®

      • FedEx First Overnight® Freight

      • FedEx 1Day® Freight (Hawaii service is to and from the island of Oahu only)

      • FedEx 2Day® Freight (Hawaii service is to and from the island of Oahu only)

      • FedEx 3Day® Freight (Except Alaska and Hawaii)

      • FedEx International Priority® Freight

      • FedEx International Economy® Freight

      • FedEx International Express Freight® and FedEx International Airport-to-AirportSM

      • FedEx® Regional Economy

      • FedEx Regional Economy® Freight

      • FedEx Next Day® Freight (Only U.K.)

      • FedEx Next Day by 10 AM (Only U.K.)

      • FedEx Next Day by 9 AM (Only U.K.)

      • FedEx Next Day by 12 Noon (Only U.K.)

      • FedEx Next Day End of Day (Only U.K.)

      • FedEx International Connect Plus®

      • International Ground® Distribution (IGD)

      • FedEx Home Delivery®

      • FedEx Ground® Economy (Formerly known as FedEx SmartPost®)

      • FedEx Priority Overnight®

      • FedEx Standard Overnight® (Hawaii outbound only)

      • FedEx 2Day® (Except Intra-Hawaii)

      • FedEx 2Day® AM (Hawaii outbound only)

      • FedEx Express Saver® (Except Alaska and Hawaii)

      • FedEx Ground Home Delivery (special service, will automatically check if address is residential)

      • FedEx First

      • FedEx Priority Express

      • FedEx® Priority

      • FedEx® Europe First International Priority

      • FedEx® Priority Freight

      • FedEx® Priority Express Freight

      • FedEx Economy Select

      Smart Post Options

      FedEx Ground® Economy Media Mail
      FedEx Ground® Economy
      FedEx Ground® Economy (Under 1lb)
      FedEx Ground® Economy Bound Printed Matter
      FedEx Ground® Economy Returns

      Carrier Options

      Name
      Slug
      Type
      Description
      Point ID
      point_id
      drop_off
      PUDO
      Cargo Aircraft Only
      cargo_aircraft_only
      checkbox
      Must be used with dangerous goods. Enables cargo aircraft only
      Priority Alert
      priority_alert
      checkbox
       
      Priority Alert Plus
      priority_alert_plus
      checkbox
       
      Saturday Pickup
      saturday_pickup
      checkbox
       
      Saturday Delivery
      saturday_delivery
      checkbox
       
      Delivery Type Appointment
      delivery_type_appointment
      checkbox
       
      Delivery Type Date Certain
      delivery_type_date_certain
      checkbox
       
      Delivery Type Evening
      delivery_type_evening
      checkbox
       
      Non Standard Container
      non_standard_container
      checkbox
       
      Booking Confirmation Number
      booking_confirmation_number
      text
      For freight Shipment
      Signature Type
      signature_type
      select (Indirect, direct)
      Can also be selected in modal for all shipments
      Dangerous Goods
      dangerous_goods
      select (ORM_D, Limited Quantity, Reportable Quantity, Small quantity Exception)
      Types of dangerous goods
      Dangerous Goods Accessibility
      dangerous_goods_accessibility
      select (accessible, inaccessible)
      Type of dangerous goods accessibility
      Pharmacy Delivery
      pharmacy_delivery
      checkbox
       
      Alcohol (Recipient Type)
      alcohol_shipping
      select (LICENSEE, CONSUMER)
      CONSUMER appears to be prohibited
      Lithium Batteries (Type)
      lithium_batteries
      select (LITHIUM_ION, LITHIUM_METAL)
       
      Receiver Address Type
      receiver_address_type
      select
      Commercial or residential for receiver.
      Declared Value
      declared_value
      text
      Insurance
      B13A Filing Option
      b13A_filing_option
      select (NOT_REQUIRED, MANUALLY_ATTACHED, FILED_ELECTRONICALLY, SUMMARY_REPORTING, FEDEX_TO_STAMP)
      Required for shipments from Canada
      Commercial Invoice Declaration Statement
      commercial_invoice_declaration_statement
      text
      Add a sentence in the FedEx generated invoice
       
       

      When the "Receiver_address_type" carrier option is present and the residential value is assigned, we classify the address as residential.

      When the service chosen in the connection is FedEx Home Delivery®, we classify the address as residential.

      In all other cases, the address is not going to be set as residential.

       

      International shipments

      In this section you can configure your connection with FedEx in order to manage in the best way international shipments and related documentation. Let's see the available options:

      • Paperless Trade - FedEx® Electronic Trade Documents

        By checking this option, you enable the FedEx paperless service, that allows digital transmission of a commercial invoice, or other electronic documents (ETDs), to the carrier.
        Please note that FedEx accepts a maximum of 5 ETDs per shipment.

      • Generate Invoice with FedEx format

        With this option FedEx will automatically generate your invoice for international shipments. You can choose among proforma and commercial invoice.

        By selecting this option the invoice will be generated together with the shipping label!

        • ❗❗ In order to generate the invoice correctly, FedEx requires the upload of two images: one image will be print as the letterhead while the second will be the signature of your invoice.

        • 📌 Please note that allowed formats are PNG and GIF and that dimension limitations are the following:

          • Signature image: 240x25 pixels - 60KB

          • Letterhead image: 700x50 pixels - 60KB

       

      If, when generating the invoice, you see that the Eori code is incorrect, please ensure that you have the latest version of FedEx connected in the Couriers section.

       

      Generate Electronic Export Information

      Check this option only if you need to request to FedEx the generation of Electronic Export Information (EEI) document. This document is necessary only for shipments:
      - From the U.S., Puerto Rico or the U.S. Virgin Islands to foreign destinations,
      - Between the U.S. and Puerto Rico;
      - From the U.S. or Puerto Rico to the U.S. Virgin Islands.

       

      Windsor Framework

      If you are shipping between Great Britain and Northern Ireland, make sure to include the following information on your commercial invoice:

      • The designation "At Risk" or "Not At Risk," depending on the type of shipment;
      • EORI number;
      • VAT number;
      • UKIMS number.

      If you selected the "Generate Invoice with FedEx format" option, use the "commercial invoice declaration statement" Carrier Option to add the necessary details to the invoice.

      For more information about the Windsor Framework, please click here.


      ETD is not accepted for Global Returns, in those cases the documentation must be printed and attached to the package

      4. Troubleshooting & Errors

       

      Go to this link to check common errors and resolutions:
      ​
      ​How to fix FedEx errors