Have you correctly connected FedEx but you're facing some issues during label creation? πŸ”

Here's how you can fix them case by case:

πŸ“Œ Document is Invalid


Document is Invalid is usually linked to a missing match between the first upload call and the actual shipping call.

What can I do to fix the issue? πŸš‘

  • As a first thing, verify here that the country you're shipping to supports ETD Documentation.

  • If it's not the case, check whether the same Document ID has been already used for other shipments.

πŸ“Œ Inactive customer account

If you ever happened to encounter Inactive customer account error message for a Fedex shipping we invite you to directly contact Fedex Customer Service in order to inform you about the origin of the issue. πŸ”Ž

Then, you can update your shipments on ShippyPro by clicking on Actions > Fix orders in error in bulk from Shipping Labels section.

πŸ“Œ Return: Number of packages exceeds maximum

If you're facing "Return: Number of packages exceeds maximum" with your Fedex shipments, here's why!

It's an issue concerning, as you can imagine, returns. Fedex in fact doesn't accept 2 packages for Returns.

You can always proceed to create a new manual return label for your shipment, click below to discover how!

πŸ“Œ Total commodities weight is greater than package or shipment weight

If you enter a total weight and ship outside the EU, ShippyPro divides the weight by the number of items and approximate it. The total doesn't match and FedEx shows up an error message.

You can solve it by increasing the total weight manually.



πŸ“Œ Error Messages

If you are receiving "Invalid booking confirmation number" with "CarrierService": "International Economy Freight", you need to contact your FedEx account manager and ask for a booking pickup number, which you have to insert between the Carrier Options field.

Please read the article How can I add Carrier Options to my shipments?

πŸ“Œ There was an error uploading ETD to FedEx: Authentication Failed. Please try uploading a new ETD for this order''

We suggest you to contact your FedEx account manager in order to check your account settings and verify whether they have activated your API for Paperless shipments.

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