Have you correctly connected FedEx but you're facing some issues during label creation? 🔍
Here's how you can fix them case by case:
📌 Document is Invalid
Document is Invalid is usually linked to a missing match between the first upload call and the actual shipping call.
What can I do to fix the issue? 🚑
As a first thing, verify here that the country you're shipping to supports ETD Documentation.
If it's not the case, check whether the same Document ID has been already used for other shipments.
📌 Inactive customer account
If you ever happened to encounter Inactive customer account error message for a Fedex shipping we invite you to directly contact Fedex Customer Service in order to inform you about the origin of the issue. 🔎
Then, you can update your shipments on ShippyPro by clicking on Actions > Fix orders in error in bulk from Shipping Labels section.
📌 Return: Number of packages exceeds maximum
If you're facing "Return: Number of packages exceeds maximum" with your Fedex shipments, here's why!
It's an issue concerning, as you can imagine, returns. Fedex in fact doesn't accept 2 packages for Returns.
You can always proceed to create a new manual return label for your shipment, click below to discover how!
📌 Total commodities weight is greater than package or shipment weight
If you enter a total weight and ship outside the EU, ShippyPro divides the weight by the number of items and approximate it. The total doesn't match and FedEx shows up an error message.
You can solve it by increasing the total weight manually.
📌 Error Messages
If you are receiving "Invalid booking confirmation number" with "CarrierService": "International Economy Freight", you need to contact your FedEx account manager and ask for a booking pickup number, which you have to insert between the Carrier Options field.
Please read the article How can I add Carrier Options to my shipments?
📌 There was an error uploading ETD to FedEx: Authentication Failed. Please try uploading a new ETD for this order''
We suggest you to contact your FedEx account manager in order to check your account settings and verify whether they have activated your API for Paperless shipments.
📌 There was an error uploading ETD to FedEx: The file you entered is corrupted by a virus and cannot be uploaded. Please use virus scanning software to sanitize the file prior to submitting it.. Please try uploading a new ETD for this order.
If you receive this error, our suggestion is to scan the file using an antivirus program. In case it does not work, to generate and upload a new file.
📌 Error: fault
If you come across the error message "fault" after the shipment has been created, it means that we have received an item's quantity in the form of a decimal number (e.g. 1.5) instead of in the form of a whole number (e.g. 1). To correct the error, you will first have to verify that the quantity of items contains an integer number and then correct the shipment.
📌 Customer is cash only
The account being used may be associated with an expired credit card or have some other billing-related issue. Failure to keep the FedEx Account current may result in the account being placed on a "cash only" status.
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