Why does ShippyPro keep reloading or loading after login?

Have you logged in, but ShippyPro keeps redirecting or refreshing? Are you stuck with a loading spinner, or do shipping pages keep reloading and prevent you from printing labels?

Here's where to check for service updates and what to do if access remains blocked.

Summary:

1. Check for a platform incident
2. What if access is still blocked?
3. Is this a different login or performance issue?

1. Check for a platform incident

These symptoms can occur during a platform incident. Support has confirmed incidents affecting login redirects and loading, including cases where the issue occurred across multiple devices or browsers. However, a loading loop alone does not confirm an outage.

1. Open the ShippyPro Status Page for real-time incident updates.
2. Subscribe on the Status Page to receive service updates.

2. What if access is still blocked?

If recovery is announced but you still cannot access ShippyPro, contact our Support Team using the guide to contacting ShippyPro Support.

If no incident has been confirmed and the loop continues to block access, use the same guide to request assistance.

If you already have a ticket, follow the instructions in that ticket for further assistance, including after it has been closed.

3. Is this a different login or performance issue?

• For ordinary session expiration or session duration settings, see How Account settings works.
• For a forgotten password or too many login attempts, see Forgot your password or too many login attempts?
• For general platform slowness, see Why is the platform slow?