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Why does ShippyPro keep reloading or loading after login?

Here's what to do if a redirect or loading loop blocks access to ShippyPro.

Have you logged in, but ShippyPro keeps redirecting or refreshing? Are you stuck with a loading spinner, or do shipping pages keep reloading and prevent you from printing labels?

Here's where to check for service updates and what to do if access remains blocked.

Summary:

  1. Check for a platform incident
  2. What if access is still blocked?
  3. Is this a different login or performance issue?

1. Check for a platform incident

These symptoms can occur during a platform incident, even when Incognito mode does not help. Support has confirmed incidents affecting login redirects and loading, including cases where the issue occurred across multiple devices or browsers. However, a loading loop alone does not confirm an outage.

  1. Open the ShippyPro Status Page for real-time incident updates.
  2. Subscribe on the Status Page to receive service updates.

📌 Note: If the Status Page or Support confirms an incident affecting your access, follow the incident updates. Browser troubleshooting is not a proven fix for the platform incidents described here.

2. What if access is still blocked?

If recovery is announced but you still cannot access ShippyPro, contact our Support Team using the guide to contacting ShippyPro Support.

If no incident has been confirmed and the loop continues to block access, use the same guide to request assistance.

If you already have a ticket, follow the instructions in that ticket for further assistance, including after it has been closed.

3. Is this a different login or performance issue?

Ordinary session expiration

Are you asked to log in again while preparing shipments? A ShippyPro session lasts 120 minutes by default. When your session expires, you need to log in again. Platform updates may also require another login.

You can change the session duration in your settings. For broader instructions, see How Account settings works.

⚠️ Important: A persistent loading or reload loop that prevents you from preparing shipments or printing labels is different from ordinary session expiration. Changing the session duration is not a fix for a platform malfunction. A loading loop alone does not confirm an incident: check the ShippyPro status page for real-time incident updates.

Other login or performance issues