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Why is the platform slow?

Is ShippyPro slow, or are you stuck loading after login? Here's how to distinguish repeated login redirects from ordinary slowdowns and where to check service updates.

Summary:

  1. Platform stuck loading or repeatedly redirecting after login
  2. Slowdowns, connection problems or Internal Server Error
  3. Slow shipment data entry

1. Platform stuck loading or repeatedly redirecting after login

Does the platform continuously refresh, show only a loading spinner, or repeatedly redirect you to /exchange-authcode after login? This can block access to Ready to Ship or prevent you from printing labels. These symptoms can persist across different devices, browsers, networks or Incognito sessions.

These symptoms can be associated with a platform-side incident. In previous cases, our Support Team confirmed a known malfunction and escalation to the technical team. Those cases required a platform-side intervention, rather than a merchant-side browser fix.

⚠️ Important: A redirect loop alone does not prove that an incident is underway. The previous cases do not establish that an incident is active now, and the browser suggestions below are not a confirmed fix for these login loops.

  1. Check the ShippyPro Status Page for real-time incident updates.
  2. Subscribe to the ShippyPro Status Page to receive service updates.

If you are logged out after a period of inactivity and need to sign in again, see How "Account settings" works for session expiration and session-duration settings.

For password or login-attempt problems, see Forgot your password or too many login attempts?

If you still need assistance, follow our Support contact instructions.

2. What can I do about slowdowns, connection problems or Internal Server Error?

No worries, follow the suggestions below:

  1. Clean the cache and cookies of your browser from the History section

  2. Update the browser you are using

  3. Change browser

  4. Try with the Incognito mode

  5. Check with your internet provider if there are some slow downs

  6. Update QZ Tray if you are using it

  7. If there are too many orders in To Ship (over 500), delete them

  8. If there are too many orders in Shipping Labels/Shipped you can proceed by archiving them or applying our Cron Jobs, so that your order will be automatically archived according to your preferences.

3. Why is shipment data entry slow, and why doesn’t the cursor stay in the selected field?

Slowdowns are often related to browser cache/cookies, an outdated browser, or a high number of orders (500+) in the "To Ship" and "Shipped" sections. We recommend clearing cache and cookies, updating or switching browser, trying Incognito mode, and checking the order volume and archive them.