Why is the platform slow?

❓What steps should I take if the platform is slow, experiencing connection problems, or displays an Internal Server Error ?

No worries, follow the suggestions below:

1. Clean the cache and cookies of your browser from the History section

2. Update the browser you are using

3. Change browser

4. Try with the Incognito mode

5. Check with your internet provider if there are some slow downs

6. Update QZ Tray if you are using it

7. If there are too many orders in To Ship (over 500), delete them

8. If there are too many orders in Shipping Labels/Shipped you can proceed by archiving them or applying our Cron Jobs, so that your order will be automatically archived according to your preferences.

❓Why is entering shipment data so slow, and why doesn’t the cursor stay in the selected field?

Slowdowns are often related to browser cache/cookies, an outdated browser, or a high number of orders (500+) in the "To Ship" and "Shipped" sections. We recommend clearing cache and cookies, updating or switching browser, trying Incognito mode, and checking the order volume and archive them.