If you are still using the old interface, we invite you to check this article.
Would you like to reach our Support Team but you don't know how?
Then keep reading the following lines, we'd be happy to hear from you! 🙌
Whether you'd need to open a ticket or write us on our Live Chat you'll have to open our Support page.
Summary
1. How can I request support?
To contact Support, log into your ShippyPro Account and click on the ‘Help’ button located in the bottom left-hand corner of the platform. A menu will open with several options available to assist you:
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Open a ticket: As soon as you send us your request via ticket, you will receive the first answer after a few minutes (also check in Spam).
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Chat with us: talk to our team of experts in real time.
2. Where can I find my open tickets?
You'll also be able to keep track of all your previous cases at every moment directly from your support tickets history clicking on See your tickets:
You can check them by ID, subject, created, last activity and status:
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Open - waiting for a reply from ShippyPro Support Team. You can reply here or via email.
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Closed - we've resolved and archived your inquiry
Once your inquiry has been resolved, please click the "Mark as Closed" button to close the ticket:
If the ticket is closed, but you want to reopen it, just go to your inbox and reply by e-mail.
3. FAQ
❓I'm having some issues with accessing your support, the chat bubble isn't opening at all, what can I do?
In this case, try to follow these steps:
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update the browser to the latest version
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temporarily disable your antivirus program
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disable browser extensions you don't use
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clear your browser's cache