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How do refunds, cancellations and disabled accounts work?

Here's what you need to know about refunds, stopping renewals and accounts disabled for inactivity.

Do you want to stop your next renewal, close your account or return after a long period of inactivity? Here's the policy and where to find the steps you need.

Summary:

  1. Are plans refundable?
  2. Avoid an unwanted renewal or close your account
  3. Accounts disabled for inactivity
  4. Legacy plans
  5. Disputed charges and invoice questions

1. Are plans refundable?

⚠️ Important: ShippyPro plans are not refundable, as stated in our Terms & Conditions.

Cancelling early or leaving your paid plan unused does not entitle you to a refund.

2. Avoid an unwanted renewal or close your account

To avoid your next renewal charge, turn off auto-renewal yourself before the renewal date. Follow How does auto-renewal work and how can I turn it off? for the steps.

If you want to close your account, follow How to cancel my Account.

3. Accounts disabled for inactivity

Accounts that remain unused for a long time are automatically disabled for security reasons.

  1. Create a new account to use ShippyPro again.
  2. If you want to reuse your old email address, contact Sales through the contact form.

4. Legacy plans

Legacy plans may be renewed, but their conditions may change: please refer to our Terms & Conditions.

5. Disputed charges and invoice questions

If you dispute a charge, write to our Support Team from the HELP button in your account.

For questions about or corrections to a ShippyPro invoice, write to accounting@shippypro.com.