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Why aren’t my orders imported into ShippyPro yet?
Why aren’t my orders imported into ShippyPro yet?

Here are all the steps to verify that your marketplaces are correctly connected

Updated over a week ago

Have you connected your marketplaces but you still can't import new orders? 

Don't worry! Here all the steps to help you solve this issue! ✨

📌 Remember that ShippyPro only imports unshipped orders

ShippyPro imports only unfulfilled orders. This means that orders that have already been shipped inside your marketplaces won't be imported. 

💡Note: Certain marketplaces require to select which order statuses will be imported into ShippyPro.

For Magento 2, for example, remember that you need to select at least New and Processing as Statuses for orders to be imported into ShippyPro.

Select all the statuses you'd like to include by pressing on ctrl (Windows) or cmd (iOS) while clicking on the various statuses.

📌 Have you just connected your Marketplaces?

If you have just connected your Marketplaces for the first time, you need to wait at least 10 minutes before your pending orders will be correctly imported into Label Creator > To Ship section. Click here to know more about how To Ship section works.

📌 Is your Marketplace correctly connected?

As soon as you connect your marketplaces to ShippyPro, you'll receive a positive message telling you that the connection has been correctly established. 

You can check if your marketplace has been correctly connected from Marketplaces section

💡Note: Remember that the green circle under the column Status, it doesn't necessarily mean that the marketplace is connected: it means that the marketplaces is enabled and not disabled. 

Click below to know how to correctly connect your marketplace!

📌 Avoid Special Characters

Make sure that your Shopify orders only present digits, nor special characters nor symbols.

Otherwise, these symbols won't allow shipping data to be imported.

This also applies to order IDs, in this case fix Orders IDs from the marketplace (e.g. by deleting and avoiding # or other special characters in the order reference number).

📌 Order has been already shipped

It may happen even to the best of us, sometimes the order you're looking for has actually been already shipped.

In order to verify that, access Shipping Labels section and try searching for the order(s) missing through our Global Search button.

📌 Third Party App

Also, if you employ third party plugin (such as m2epro) order's data may not be imported or be imported incorrect.

📌 Orders already shipped

Make sure to check that the status of the orders to be imported corresponds to actual orders to be imported.

Update the orders already shipped in order not to block unfulfilled orders to be imported.

Done! 🎉


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