How To Ship works

Learn how to manage all the orders imported from your marketplaces

Updated over a week ago

In Label Creator > To Ship, you'll find all the orders that are automatically imported from your Marketplaces.

Want to create your first shipment? Read this article:

From this page, you can mainly Ship your orders, Edit or Delete them.

Keep reading to discover what else you can do! 🔍

1. Manage one order at a time

With ShippyPro, you can easily manage all your orders before shipping them. 

Shipping an order is super simple! Let's take a look! 🔎

  • You can Ship one order by clicking on Create Shipment on the right side of the page:

Click here to learn how to Create Shipments in detail: 

💡Note: once you ship an order, a shipping label will be automatically created. 

  • If you'd like to see Order Details, click on this ➕ sign on its left: 

📌 If you see a red exclamation mark❗️under the column Items in Label Creator > To Ship, it means that the order contains two articles or more.

  • By clicking on Edit, you can review some order information, like Recipient Address or Item Description

  • If you'd like to Archive your order, click on the folder icon under Actions.
    ⚠️Please note that this will permanently delete the order and you will not be able to retrieve it again or import it again.

  • You can also Delete your orders by clicking on the✖️ Icon.

💡 Note: If you edit the order on your store and you'd like to import the updated version of it, you should click on the✖️ and wait for a new sync (every 10 minutes).

📌 Some Sales Channels won’t be importing again your orders once cancelled, some examples are:

  • Shopify

  • Amazon

Discover all you need to know about Orders and Shipments Cancellation:

  • To add a Note to your order, click on the Notepad icon:

2. Manage two or more orders

With ShippyPro, you can spare time creating shipments, merging or deleting two or more orders at one time.

Want to know how to ship more orders at a time? Read this article:


💡Note: you can only merge two orders at a time. If you'd like to undo the merging, you need to delete the order and then wait 10 minutes for the dashboard to refresh. 

🔑 Upgrade your plan to Professional to start merging multiple orders!


3. What if I need to upload orders manually?

If you need to upload orders manually you can easily do it by importing an Excel/ CSV/ TXT.

Check out this article that will follow you step by step:


Create Manual Shipment

You may also like to Create Shipments for orders that you receive outside your Marketplace. 

You can do it by clicking on Create Manual Shipments and adding the recipient and sender information. You can use this feature to Create Returns of your orders as well. 

In order to do so, follow these guidelines:


4. Create Order List, Invoice or Order Summary

  • From this section, you can create a recap of all your orders waiting to be shipped by clicking on Create an Order List.

  • If you'd like to include more details and Create an Invoice, click on Create invoice or order summary


5. What do background colours of the orders mean?

You may have wondered why your orders sometimes appear with Yellow, Blue or Pink background, here's what they mean:

  • Yellow Background: the order has a note.

  • Blue Background: the order is in Pending Payment status (waiting for COD or bank transfer payment).

💡Note: The value of Cash On Delivery is automatically imported from your sales channels. 

  • Pink: the order has been moved back in To Ship after encountering error in Shipping Labels section.


6. Are you looking for a specific order?

Then try to look for the order you were interested in by using our search bar on the top of the page or CTRL + F from Windows and Command + F on Mac.

You can search your orders by entering:

  • Customer name

  • Date

  • Order ID / Transaction ID

  • SKU

❓ Why I can’t delete my old Marketplace connection?

Even if you delete a Marketplace connection, you may still see it in the To Ship section: if this occurs, please wait 10 minutes, clear your browser’s cache and try logging into your ShippyPro profile again.
Important: in case you have ever imported orders from an Excel file, the Excel tab will not disappear, even if no further orders are imported with this method.


🔍What's Next?

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