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Why is tracking history missing in the new interface?

Here are the browser checks to try when tracking history is visible in the old portal but not in the New Experience.

Can you see a shipment's tracking history in the old portal, but not in the New Experience? Here are some browser checks you can try.

Is the history hidden, or are tracking events missing?

These checks address tracking history that is visible in one interface but not in the other. This is different from missing carrier tracking events: history not displaying in the new interface does not by itself mean that carrier updates are missing.

Browser checks to try

  1. Open your browser's history settings.
  2. Clear the browser cache and cookies from that section.
  3. Update your browser.
  4. Try accessing ShippyPro with another browser.
  5. Try accessing ShippyPro in Incognito mode.

📌 Note: These are suggested checks, not a confirmed fix. A difference in what the two interfaces display does not by itself confirm a platform defect.

For an overview of the new interface, see How the New Experience works.

If the issue concerns the Tracking Page your customers use, see Tracking Page FAQs & Errors.