How to fix Seur errors

Have you correctly connected Seur but you're facing some issues during label creation?

Here's how you can fix them case by case:

❓ How do I check and fix an error in the "Errors" section?

Go to Orders > Errors from your ShippyPro dashboard.
Look for the Error Type message.
Click How to Fix? to view detailed instructions.
Use the wrench icon to correct the shipment data.

❓ Why do I see “ERROR INTEGRANDO ARCHIVO/S AL NO PODER ENCONTRARSE UN DICCIONARIO ADECUADO”?

In this case, check that the credentials included in your connection are correct and update the order by clicking Edit and then Confirm.

❓ Why do I see “ERROR: NO EXISTE EL DICCIONARIO DE ENVÍOS ORDENADOS”?

Try unchecking the Triangulation Integration option from Carriers > Seur > Edit, and then fix the orders in error by clicking Edit and Confirm.

❓ Why do I see “ERROR: SENDER POSTAL CODE MUST BELONG TO THE ORIGIN FRANCHISE”?

Check the sender's postal code: it must belong to the CCC business unit set in your carrier connection.

Example: if your CCC ends with xxxx-27, the sender’s postal code must start with 27. If you need to ship from another postal code (e.g. 28003), you need another CCC with a different suffix.

❓ Why do I see “ERROR: The address with city [CITY NAME] is not a valid address”?

Since SEUR label generation has a double verification by postcode and city, this error is related to a wrong combination of the two.

Verify whether the postcode matches the city and make the necessary corrections, then confirm the order again.

❓ Why do I see “Error trying to retrieve cities from API catalogue”?

For returns: this happens when the return address is outside Spain. The only solution is to set a Spanish return address.

For outbound shipments: check with SEUR that the zip code is correct.

It may also be that SEUR’s server is down. 👉 Please check our Status Page.

❓ Why do I see “ERROR: invalid_grant, error_description: Invalid user credentials”?

Your credentials are incorrect. Please double-check them with SEUR.

❓ Why do I see “ERROR: Usage limit exceeded”?

This error occurs due to excessive calls. The limit is 50 per minute.

❓ Why do I see “Maximum number of packs allowed is 1”?

SEUR only accepts multiparcel for domestic shipments.

If you need to add other shipments, create as many Manual Shipments as needed.

❓ Why are my ZPL labels printed without special characters?

Some printers are set to exclude special characters. For instance, "Córdoba" may print as "Crdoba".

Changing the format to PDF will print all characters correctly.

❓ Why do I see again “ERROR: The address with city [CITY NAME] is not a valid address”?

This happens for the same reason: postcode and city mismatch.

Verify the data and re-confirm the order in error.

❓ Why do I see “There is a shipment with same reference and date”?

This issue is related to a temporary SEUR downtime.

To resolve it, go to My Profile > Preferences and change the option to print either the ShippyPro order number or the marketplace number on the label.

❓ Why do I see “Error retrieve ecbs: There is no ECB data for country: X , postal code: X, service code: X , product code: X and administrative unit: X”?

This error means your CCC may not be properly registered.

Please check with your SEUR contact that your CCC has been correctly set up on the carrier side.

❓ Why do I see “Error: Not allowed to access this resource due to the cost center does not have an integrated client”?

Check if your credentials are test or production.
Then enable or disable the Test Mode option in the carrier connection accordingly.

❓ Why do I see “Fault: java.lang.NullPointerException”?

This may be related to:

a temporary SEUR downtime (try again later), or
incorrect credentials (verify them in the Carriers page).

❓ Why do I see “Pack's volume sum must be lower than or equal to 1000000”?

This means the calculated volume of your shipment exceeds the allowable limit.

Please reduce the package dimensions and ensure you do not exceed:

Width: 120 cm
Height: 100 cm
Length: 80 cm