How to get in touch with ShippyPro Support Team

Would you like to contact our Support Team and receive help?

Then keep reading the following lines, we'd be happy to hear from you! 🙌

Whether you'd need to open a ticket or write us on our Live Chat you'll have to open our Support page.



1. How to request support

2. Where I find my opened tickets 

3. FAQ


Using the New Experience?

The New Experience may differ in some details.
Learn more here


1. How to request support

To access this page you first have to click on the Help button on the bottom right of the platform.


Then digit your topic inside the search bar and, if you can't find the answer you're looking for, click on Contact support:


Then you'll eventually have access to your personal Support page, from here you'll be able to:

  • Open a ticket with us and receive any update directly on your email inbox and the platform by clicking on File a Support Ticket on the upper right of the page or in the middle bottom

  • Reach us on our Live Chat with our Team of experts either for a more technical support or a sales enquiry


2. Where I find my opened tickets 

You'll also be able to keep track of all your previous cases at every moment directly from your support tickets history:


You can check them by ID, subject, created, last activity and status:

  • Open - waiting for a reply from ShippyPro Support Team

  • Closed - we've resolved and archived your enquiry


📌 If you want you can also go back to where you left your tickets and add another response o reply directly via email. 📝


Feel free to reach us whenever needed, our Team will assist you with any question you might have, see you there! 🎈


3. FAQ

I'm having some issues with accessing your support, the chat bubble isn't opening at all.

In this case, try to follow these steps:

  • update the browser to the latest version

  • temporarily disable your antivirus program

  • disable browser extensions you don't use

  • clear your browser's cache