ShippyPro Pricing, Payments and Plans

Summary

What is the perfect Plan for me
1. Professional
2. Enterprise
How to pay for my plan
How to renew my plan
How to cancel my plan
How to upgrade my plan
FAQ

1. What is the perfect Plan for me

ShippyPro offers flexible plans designed to support businesses of all sizes — from growing eCommerce shops to large enterprises with complex logistics.

This guide explains everything about our plans, pricing, renewals, and payment methods, so you can easily find the right fit for your company.

Discover your ideal Plan—tailor your subscription by selecting the shipment volume that matches your business needs.

💲Take a look at our Pricing Page to check the prices and features included in our plans.

Professional self-service plans

See our guides to current plan prices and promotions and what your plan includes.

Free Trial

Try ShippyPro risk-free for 14 days:

30 labels included
Access to all Professional features
No credit card required to sign up
Trial expires after 14 days - purchase a plan manually from the Plans page to continue

👉 Register here to start your free trial

Note: At the end of the trial period, whether due to natural expiry or because you have used all 30 free labels, your plan will not renew automatically. To continue using the service, you will need to manually purchase a plan from the Plans page.

Add-on features

For included features and extra costs, see What's included in my plan, and do third-party apps cost extra?

🏢 Enterprise Plans

Enterprise plans are designed for larger companies with advanced shipping and integration needs, such as those using ERP, WMS, or custom API connections.

Key details:

Pricing: Quoted by our Sales team based on volume and features
Billing: Annual plans only
Minimum commitment: 1 year
Best for: unlimited carrier connections, or shipping 50,000+ parcels per year

What makes Enterprise different:

Unlimited Carriers: Connect as many carriers as you need (Professional plans limited to 10)
Dedicated Account Management
Priority support and personalized onboarding

Enterprise Packages

Enterprise plans are structured based on shipment volume tranches (starting at 50,000 labels/year, then 100,000+, etc.) and feature packages:

Available Feature Packages:

Shipping Platform
- Centralize all your carriers in one hub
- Automate fulfillment, generate labels, and streamline every step from order to delivery
Tracking System
- Gain real-time visibility on every delivery
- Reduce support tickets and keep customers informed at every step
Optimizer
- Control shipping spend
- Spot inefficiencies, compare carriers, and uncover savings to scale profitably
Invoice Analysis
- Automate carrier invoice checks
- Detect errors, stop overcharges, and gain full transparency to keep shipping costs under control
Team Management
- Add teammates, assign roles, and control permissions
- Collaborate on shipping in one workspace
Return
- Simplify returns with a branded portal, QR codes, and paperless options
- Deliver a smooth return experience that builds trust and loyalty
Address Validation
- Prevent failed deliveries with automatic address checks and corrections
SMS Notification
- Keep buyers informed with instant SMS delivery updates
- Reduce support calls, build trust, and create a smoother delivery experience
WhatsApp Notification
- Reach customers where they are with real-time WhatsApp updates
- Build trust, reduce friction, and keep deliveries transparent
Checkout
- Boost conversions with flexible delivery and drop-off options at checkout
Automation
- Automate repetitive tasks and shipping rules
- Save time, reduce errors, and keep operations running smoothly without manual work

📞 To explore how ShippyPro can support your business, book a demo with our team: 👉 Request a demo

📧 Reach us at sales@shippypro.com for questions about Enterprise plans

💡 Enterprise plans are ideal for companies that need deeper integrations, higher shipping volumes, and personalized guidance.

Self-service plan management

See our guides to auto-renewal, running out of shipments and changing your plan.

For Enterprise Plans: Enterprise renewals are handled directly by our Account Management team. You'll be contacted before your contract expires to review usage and renewal options.

2. How to pay for my plan

You can pay your monthly, annual, or biennial plans via Stripe. ShippyPro accepts various payment methods such as:

Credit card
Satispay
Bancontact
PayPal
Amazon Pay
Klarna
Revolut Pay

Note: Bank Transfer is not supported for Professional plans paid through the platform, and there are no exceptions to this policy. Only Enterprise plans may be paid via Bank Transfer.

Nota: Klarna and PayPal may offer instalment payment options; the availability of these depends on the terms and conditions set by the respective providers, not on ShippyPro.

Where can I find my payments and invoices?

Invoices are automatically generated for every payment and available in your Billing section.

From the Payments section, you'll have access to a recap of all your payments and past Plans.

📧 Contact accounting@shippypro.com for invoice-related questions

Payments via Shopify

Once connected Shopify to ShippyPro, all Plans Payments will be conveyed through Shopify, unless you decide to disable Shopify from your ShippyPro account. See Can I only pay my Plan through Shopify after having connected it?

Important notes about Shopify payments:

Shopify payment is always the default payment method when Shopify is connected as a marketplace on ShippyPro
When Shopify is connected, you will automatically be directed to pay through Shopify
If you pay via Shopify, you can find all invoices in your Shopify account
If you accidentally made a plan purchase on Shopify by mistake, contact Shopify Customer Assistance

Shopify payment method not appearing? The Shopify payment option won't be available unless:

Your plan has expired, OR
You have effectively run out of shipments

⚠️ Important: Manually changing the designated Shopify store for payment within the Marketplaces section may lead to subscription renewal issues if there is an active Shopify subscription still linked to the previous store. This operation is currently not supported.

📖 For complete details about Shopify payments, see: Can I only pay my plan through Shopify after having connected it?

What if my payment fails?

If a payment fails during renewal:

Your plan will not be renewed
You will not be able to use the service until payment is successful
You can manually renew your plan from the Plans page

I need payments charged to a different bank account/credit card, how can I change it?

Billing information and the plan's payment card can be updated directly from your profile, in the "Plan & Billing" section. For further support with changing billing details, contact accounting@shippypro.com.

VAT Information

📌 When entering VAT information, please ensure:

There are no white spaces at the beginning/end of the VAT code
Either the PEC and/or the Recipient code are correct and without spaces
A valid VAT code and at least one between the Recipient code and the PEC are compulsory to proceed with purchase

If you need to use a different VAT number, you’ll have to create a new account and purchase a separate plan. Each account can be associated with only one company and therefore with a single VAT number.

Mid-plan upgrades

For upgrade charges, dates and invoices, see How to change your ShippyPro plan.

3. How to renew my plan

For renewal timing, notifications and preferences, see How does auto-renewal work and how can I turn it off?

4. How to cancel my plan

See how to turn off auto-renewal and our guide to refunds, cancellations and disabled accounts.

5. How to upgrade my plan

For upgrades, downgrades and billing-period changes, see How to change your ShippyPro plan.

6. Frequently Asked Questions

How many shipments are left?

You can easily discover how many shipments are left in your subscription on the top right corner of Plan page.

What is actually counted as a proper shipment?

In short, only Shipments generated by clicking on Create Shipment are counted, and therefore only the ones correctly generated. Those who faced Error won't be included.

What if I exceed my monthly volume on an annual plan?

For shipment availability and early exhaustion, see What happens when you run out of shipments

What if I still have shipments left at expiry?

For shipment balances at renewal, see How does auto-renewal work and how can I turn it off?

What do annual and biennial plans include?

For plan features, see What's included in my plan, and do third-party apps cost extra?

Where can I find prices and promotions?

For current prices, which exclude VAT, and promotions, see Where can I find current plan prices and promotions?

How do account cancellations and refunds work?

See our policy in How do refunds, cancellations and disabled accounts work?

Can I try ShippyPro before subscribing?

Yes! You can start with a Free Trial before choosing a paid plan.

Trial details:

14 days duration
30 labels included
All Professional features available
No credit card required to sign up
When trial ends, you must manually purchase a plan from the Plans page

👉 Register here

If you want to get a Trial on an Enterprise Plan, contact Sales.

Note: At the end of the trial period, whether due to natural expiry or because you have used all 30 free labels, your plan will not renew automatically. To continue using the service, you will need to manually purchase a plan from the Plans page.

Can I get an invoice for my payments?

Yes. Invoices are generated automatically for each transaction and available in your account.

You can download your invoices by following these steps:

Click on Plans & Payments in the menu on the right.
You’ll be redirected to the Plans page. From there, click on Payments in the right-hand menu.
In this section, you’ll find a summary of all your invoices and you’ll be able to download them.

📧 Contact accounting@shippypro.com for more information

For payments made via Shopify, invoices are available in your Shopify account.

How can I get an Enterprise quote or demo?

You can book a demo directly with our Sales Team here: Request a demo

📧 Or reach us at sales@shippypro.com

How is an upgrade charged after renewal?

For upgrade calculations, see How to change your ShippyPro plan.

Why did I receive a charge after cancellation?

For charges after cancellation, see How do refunds, cancellations and disabled accounts work?

How can I check if the payment for my most recent invoice has been received?

You can independently check the status of your invoices by going to the “Payments” section in your profile. In the “Documents” column, you’ll be able to view and download all issued invoices.

If you’d like to review the details of the payment method used, go to the “Plans” section: on the right-hand side of the page you’ll see a summary of your plan, including the last digits of the card linked to your account.

API access

For API availability in your plan, see What's included in my plan, and do third-party apps cost extra?

Why can’t I see some invoices in the Payments section?

If you pay via Shopify, all related invoices are stored in your Shopify account.

What can I do if my account is disabled?

See the disabled-account guidance in How do refunds, cancellations and disabled accounts work?

What if I need fewer shipments?

For lower shipment ranges, see How to change your ShippyPro plan.

I can't download the invoices that have already been created. Why is this happening?

If an error appears or the file cannot be viewed, access ShippyPro in Incognito mode and check whether the download works correctly; if so, update your browser. The invoices are also available under Plan & Billing > Payments. If you still can't see them, contact accounting@shippypro.com. Please note, however, that for payments made through Shopify, invoices are available directly in your Shopify account.