International Shipments
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      2. International Shipments

      How to manage International Shipments (legacy)

      Here's how ShippyPro can help you create International Documents

      This legacy version will soon be discontinued. To activate the new version, click the toggle in the top left:

      New experience

      If you are already using the new interface, we invite you to check this article.

       

      ShippyPro offers specific functions for the International Shipments.

      Through ShippyPro indeed, you can create customs documents, specify Incoterms and attach Paperless Documentation to let you manage all the required steps for your International Shipments in one place!
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      Let's take a look. 

       

      Summary:

      1. Configuration process
      2. Specify incoterms
      3. IOSS number
      4. Paperless – Electronic Documentation
      5. Troubleshooting & FAQ

      1. Configuration process

      If you're dealing with an international shipment, you'll have to complete some additional information for customs.

      When you generate an international shipment that requires Custom Document, this document is automatically created by ShippyPro.

      Here's the step that you need to compile when creating a single shipment. Read this article to find out more about how to ship orders from Marketplaces. 

      Firstly, choose the product category. Decide what to do if the carrier cannot reach the customer.

      The Item Description is already filled in. Please note that the HS Code is not a mandatory field. However, some carriers may require it for international shipments.

      Learn everything you have to know about the CN22 and CN23 customs declaration.

      In the next step it will be asked to include both Goods Description and Items Values, these fields are mandatory.

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      2. Specify incoterms

      For some shipments it can be useful to specify Incoterms.

      Incoterms are the international terms for import and export. Those terms define the skills and the responsibilities of each subject involved into international transactions. 

      The Incoterms field is never requested as mandatory, it will be as default DAP (former DDU) if not edited.

       

      3. IOSS number

      You can set the IOSS number directly from My Profile > Sender Info:

      This way it will be automatically applied to all your shipments.

       

      4. Paperless – Electronic Documentation

      Through ShippyPro, it is possible to attach the Electronic Custom Document for your Carriers.

      In case of international shipment, the ETD needs to be attached to your order before shipping it.

       

      5. Troubleshooting & FAQ

      Can I speed up this process?

      Some Carriers, like FedEx, TNT Italy and DHL allow you to print the Custom Documentation automatically.

      Access your Carrier's menu from Carriers > Edit and then check the following options:

      • FedEx > Print commercial invoices for international shipments

      • TNT Italy > Documentazione aggiuntiva

      • DHL > Generate Invoice with DHL format

      • UPS > Request UPS Commercial Invoice along with the label

      This way your documentation will be created and printed together with your shipment in a snap!

       

      What are "VOCs"?

      The acronym VOC stands for Volatile Organic Compounds, which are organic compounds that easily evaporate into the air. This field is not mandatory in the order processing.

      For more information on this topic, read this article: What are Volatile Organic Compounds (VOCs)?