Would you like to reach our Support Team but you don't know how?
Then keep reading the following lines, we'd be happy to hear from you! 🙌
Whether you'd need to open a ticket, write us on our Live Chat or schedule a Support Call you'll have to open our Support page:
To access this page you first have to click on the black lifesaver button on the bottom right of the platform.
Then digit your topic inside the search bar and, if you can't find the answer you're looking for, click on Still questions? Go to support page:
Then you'll eventually have access to your personal Support page, from here you'll be able to:
Check if your enquiry has been already covered inside our constantly updated Help Center
Open a ticket with us and receive any update directly on your email inbox and the platform
Reach us on our Live Chat with our Team of experts
Book a call to discuss together about your most crucial enquiries, pick a date to schedule a 30 mins call on one of the available dates
You'll also be able to keep track of all your previous cases at every moment directly from your support tickets history:
You can check them by Ticket number, Open date, Closed date, Problem type, Subject and Status:
Here what the different Status displayed mean:
New - we received your request, we'll reply you as soon as possible!
Open - waiting for a reply from ShippyPro Support Team
Pending - we'd need some further details from you
On hold - we've asked our tech support for a more technical insight
Solved - we managed to resolve your enquiry but it can be opened and updated
Closed - we've resolved and archived your enquiry
📌 If you want you can also go back to where you left your tickets. 📝
Feel free to reach us whenever needed, our Team will assist you with any question you might have, see you there! 🎈