Discover here how to solve the issues you may face with GLS Spain
Have you correctly connected GLS Spain but you're facing some issues during label creation? Here's how you can fix them case by case:
Customer ID is not valid
If you're trying to generate labels but this error occurs, verify to have included your UID number at the moment of the connection of GLS Spain to ShippyPro.
The UID code is a 32 digit alphanumeric code which includes both letters and numbers that needs to be asked to your Sales Contact in GLS Spain or to iclientes.inf@gls-spain.es.
Once received, add it from Carriers > Click on GLS Spain Logo.
Error, EuroEstandar/EBP service: weight should be <= n°
This error means that maximum weight has been exceeded, the amount extra will be indicated before the Error.
To correct it click on the blue pencil icon on the right of the order.
Error Generating Labels
If you get this error while generating your labels, generally there are two main reasons:
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Carrier's Server is down: In this case, wait for it to come back online by trying again some hours later.
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Credentials included are incorrect: If you get this error during your first attempt of generating labels with that specific carrier, verify that the credentials added during the connection are correct.
Also, it's possible that the error is due to an invalid city and postcode combination. Please verify that the shipping information is correct (you can check it e.g. on Google Maps).
GLS Spain error: No estas autorizado a grabar envíos de ese cliente
This error is due to wrong account settings (e.g. the wrong origin number); you should check it together with your GLS account manager.
Ya existe el albaran
In case you face this error please keep into consideration that the Carrier doesn't accept more than one shipment with the same Order ID.
When getting this error, try to flag the "ShippyPro" order reference instead of marketplace reference in My Profile > Preferences :
Then try to re-elaborate the orders.
If seems it's not working, you'll need to eventually proceed with a Manual Shipment.
Nombre remitente debe tener al menos tres caracteres
It's mandatory to add both the Name and the Company Name of the sender.
No puedo canalizar
Please double-check the address, especially the correct correspondence between zip code and city.
"EuroBusiness shipments. A wrong format is transmitted in field."
If you get this error:
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check that all recipient information is correct, including destination postcode-city combination;
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also check that the weight of the parcel complies with the maximum weight allowed by GLS Spain (for international shipments, for example, the maximum weight is 31 kg).
Error 81
The delivery country is wrong.
Error 57
The shipping service is wrong.
Error 52
You selected an international service inside your GLS Spain connection in Carrier page for a domestic shipment (Spain to Spain). Please select a domestic service instead.
Error -355
This error is due to the fact that the zip code indicated is affected by force majeure circumstances. It is not possible to ship to these zip codes at this time.
Please check the different affected ZIP codes in the following link