How to fix GLS Spain errors

Discover here how to solve the issues you may face with GLS Spain

Have you correctly connected GLS Spain but you're facing some issues during label creation? Here's how you can fix them case by case:

❓ How do I check and fix an error in the "Errors" section?

1. Go to Orders > Errors from your ShippyPro dashboard.

2. Look for the Error Type message.

3. Click How to Fix? to view detailed instructions.

4. Use the wrench icon to correct the shipment data.

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❓ Customer ID is not valid — How can I fix this?
If you encounter this error while creating labels, check that you included your UID number when connecting GLS Spain to ShippyPro.
➡️ The UID code is a 32-character alphanumeric code containing both letters and numbers. Request it from your GLS Spain Commercial Contact or at iclientes.inf@gls-spain.es. Once received, add it under Carriers > Click on the GLS Spain Logo.

❓ Error, EuroEstandar/EBP service: weight should be <= n° — How can I fix it?
This error indicates that the maximum weight has been exceeded; the additional amount will be displayed before the error.
➡️ To correct it, click the pencil icon on the right side of the order.

❓ Error Generating Labels — What should I do if this error appears?
This error can occur for two main reasons:

1. The carrier server is down: in this case, wait for the server to come back online and try again later.

2. Incorrect credentials: if this is your first time creating labels with the carrier, make sure the credentials entered during connection are correct.

Additionally, the error could be caused by an invalid city–postal code combination. Verify that the shipping information is correct (e.g., using Google Maps).

❓ GLS Spain error: No estas autorizado a grabar envíos de ese cliente — How can I fix it?
This error is caused by incorrect account settings (for example, an incorrect origin number).
➡️ Verify the account settings with your GLS account manager.

❓ Ya existe el albaran — How should I proceed?
The carrier does not accept more than one shipment with the same order ID.
➡️ Try selecting the ShippyPro order reference instead of the Marketplace order reference under My Profile > Preferences. If the issue persists, create a Manual Shipment.

Then try to re-elaborate the orders.

If seems it's not working, you'll need to eventually proceed with a Manual Shipment.

❓ Nombre remitente debe tener al menos tres caracteres — What should I do?
Both the sender’s Name and Company Name must be entered in the order.
➡️ Make sure to fill in both fields correctly before proceeding.

❓ No puedo canalizar — How can I fix this?
Check the address, especially that the postal code matches the city correctly.
➡️ Verify the postal code using GLS Spain’s website: https://www.gls-spain.es/en/postal-code-finder.

❓ "EuroBusiness shipments. A wrong format is transmitted in field." — How can I fix this?

If you get this error:

➡️ check that all recipient information is correct, including destination postcode-city combination;

➡️ also check that the weight of the parcel complies with the maximum weight allowed by GLS Spain (for international shipments, for example, the maximum weight is 31 kg).

❓ Error 81 — What is the issue?
The destination country is incorrect.
➡️ Verify and correct the destination country in the shipment.

❓ Error 57 — How can I fix it?
The selected shipping service is incorrect.
➡️ Select the correct service in your GLS Spain connection.

❓ Error 52 — How can I correct it?
You selected an international service inside your GLS Spain connection in Carrier page for a domestic shipment (Spain to Spain). Please select a domestic service instead.

❓ Error -355 — How can I fix this?
This error occurs because the postal code is subject to force majeure circumstances.
➡️ Shipments to these postal codes are currently not possible. Please check the different affected ZIP codes in the following link

❓ Error 33 — What does it mean?
GLS Spain allows multiple packages only for national shipments. For international shipments, only one package can be sent at a time.
➡️ For international shipments, create one package at a time.

❓ ERROR 119 — How can I fix it?
Check if the “order number” field is empty.
➡️ Fill in the “order number” field and reprocess the shipment or create a new manual shipment with that field populated.