Have you correctly connected UPS but you're facing some issue during label creation? πŸ”

Here's how you can fix them case by case:

πŸ“Œ To check: Name and company fields must be shorter than 35 characters.

The Name and Company fields must not exceed 35 characters for labels created with UPS.


πŸ“Œ Postal Code length must be 5 numbers.

The Postal Code must necessarily be 5 digits and must not contain special characters, such as - or /.

πŸ“Œ Province must be in the form of an abbreviation.

In the Recipient State field, you are asked to enter the province in the form of an abbreviation. The province in full form will generate a label in error.

πŸ“ŒUser Id and Shipper Number combination is not qualified to receive negotiated rates.
In this case contract's tariffs haven't been synchronized, so you need to verify your credentials and, if correct, ask UPS to enable rates via API.

πŸ“ŒThe shipper number cannot be used for the shipment.

This Error indicate that the Account Number may be wrong or suspended.

If this message occurs, check with your UPS contact.

πŸ“ŒMissing or Invalid Notification/Notification Code

In order to solve this error try to disable notifications from Carriers > Connection > UPS > Edit.

πŸ“ŒFailure: Unable to determine destination for Time in Transit Information.

For this type of error you should disable the option View Time in Transit from Carriers > Connection > UPS > Edit and then try to create the label again.

πŸ“Œ Failure: The country associated with Shippers ShipperNumber must be the same as the shipments Shippers country. (120120)

Enable Use your company info as fixed shipper from Carriers > Connection > UPS > Edit to solve this issue.

πŸ“Œ Negotiated rates are unavailable at this time

If this error occurs, UPS server is temporary not able to communicate rates. Please try again later.

πŸ“Œ Failure: Missing or invalid Notification/NotificationCode

You may have received this error for a number of reasons. However, more than likely it's because your shipper number (Account Number) from the Shipping API was not added to your ups.com profile.

To verify you have the correct information in your UPS.com profile proceed as following:

  • Log in to ups.com (Be sure to use the same User ID and Password that is in your Shipping API).

  • Select Account Summary from the My UPS tab rollover menu.

  • Verify your account is listed; if not, select the Add a UPS Account link.

  • Follow the instructions to add the account

πŸ“Œ Failure: Invalid Access License number (250003)

This error means that your XML access key is not valid for the server. Double check it and make sure you have production access to the UPS address validation API.

πŸ“Œ Missing/invalid shipper number

In case you receive this error proceed as following:

  • Log in to ups.com (be sure to use the same User ID and Password employed for Shipping API)

  • Select Account Summary from My UPS tab rollover menu.

  • Verify whether your account is listed or not; if not, select Add a UPS Account option.

  • Follow the instructions to add your account.

πŸ“Œ Failure: The ShipFrom country must be the same as the Shipper country (120317)

You can fix it in three ways:

  • Access Carriers > Connection > UPS > Edit > flag Use your company info as fixed shipper option.

  • Set that the order you're going to ship is a return label by clicking on the blue arrow before creating it.

  • Through API by adding: "IsReturn": true into the Ship request.

πŸ“ŒFailure: Missing or invalid ship from StateProvinceCode (120306)

In this case proceed to disable Enable Paperless option if active and select Use your company info as fixed shipper from Carriers > Connection > UPS > Edit.

Then proceed to update the shipment by clicking on Edit and Confirm inside Shipping Labels menu.

πŸ“Œ The Shippers shipper number cannot be used for the shipment

If you face this error please get in touch with your UPS Person.

πŸ“Œ The maximum declared amount was exceeded. Maximum value per package: 856 EUR. (121025)

Please keep in mind that the maximum value supported for Returns is 999 USD, to be eventually converted in EURO.

πŸ“Œ Invalid Bill-To type. (120444)

In this case the account number employed for billing is not recognised by UPS.

πŸ“Œ Failure: The selected service is not available from the origin to the destination. (121210)

Please check together with your UPS account manager whether your contract provide for shipments to the destination of the order.

Done! πŸŽ‰

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