Have you correctly connected UPS but you're facing some issue during label creation?

Here's how you can fix them case by case:

In this case, try to confirm again the order/s in error a bit later, the error is related to a temporary issue with UPS server.

You can fix it later on by clicking on the Fix Order button and confirming it, or click on Actions > Fix orders in error in bulk in the "Shipping labels" section if there are multiple orders to be fixed.

The Name and Company fields must not exceed 35 characters for labels created with UPS.

The Postal Code must necessarily be 5 digits and must not contain special characters, such as - or /.

In the Recipient State field, you are asked to enter the province in the form of an abbreviation. The province in full form will generate a label in error.
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In this case contract's tariffs haven't been synchronized, so you need to verify your credentials and, if correct, ask UPS to enable rates via API.
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This Error indicate that the Account Number may be wrong or suspended.

If this message occurs, check with your UPS contact.
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The Product Description field accepts a maximum of 35 characters. Make sure that this number has not been exceeded.

In order to solve this error try to disable notifications from Carriers > Connection > UPS > Edit.
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For this type of error you should disable the option View Time in Transit from Carriers > Connection > UPS > Edit and then try to create the label again.

Enable Use your company info as fixed shipper from Carriers > Connection > UPS > Edit to solve this issue.

If this error occurs, UPS server is temporary not able to communicate rates. Please try again later.

You may have received this error for a number of reasons. However, more than likely it's because your shipper number (Account Number) from the Shipping API was not added to your ups.com profile.

To verify you have the correct information in your UPS.com profile proceed as following:

This error means that your XML access key is not valid for the server. Double check it and make sure you have production access to the UPS address validation API.

In case you receive this error proceed as following:

You can fix it in three ways:

In this case proceed to disable Enable Paperless option if active and select Use your company info as fixed shipper from Carriers > Connection > UPS > Edit.

Then proceed to update the shipment by clicking on Edit and Confirm inside Shipping Labels menu.

Check the field "sender name" and make sure that the maximum number of characters is 35.

If you face this error please get in touch with your UPS Person.

Please keep in mind that the maximum value supported for Returns is 999 USD, to be eventually converted in EURO.

In this case the account number employed for billing is not recognised by UPS.

Please check together with your UPS account manager whether your contract provide for shipments to the destination of the order.

This error is shown when the UPS account password does not match the one provided upon account setup (it was reset or changed).
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Please review the recipient's Address, City, Postal code and State fields. This error is generated by UPS validation check whenever one of this fields does not match with the actual address.

📌 Note for shipments to the United States: a valid postal code in the USA is composed by 5 digits, no letters.

In case of this error, make sure that you’ve correctly populated the IOSS number from My Profile > Sender Info section. In case you still cannot solve it, try removing the IOSS number and confirm again the shipment in error.

This error is shown when the UPS account password does not match the one provided on Shippypro (it was reset or changed), and you exceeded the amount of retries trying to operate with a wrong password.

Please:

1) Check your password on the connection modale

2) Reach UPS to unlock your account.

In order to correct the address of a shipment to this particular destination, please replace the postcode data with IED.
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The item description field is limited to 35 symbols for UPS, check the length of this field and shorten it if necessary.
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The error message you're receiving for your UPS shipments is returned directly from the UPS server. In this case, please reach out to your UPS representative or the carrier's customer service to inquire about why your account is blocked.

In this case, the customer code used for the connection does not allow the use of a non-domestic sender address, and you would need to check this limitation with your carrier contact.

Please notice the maximum number of characters allowed in address field 2 is 35.
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In case you are faced with this error, try to disable the option “Add freight charges to commercial invoice“ from your connection modal:
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To correct this error we need to remove all special characters from the description of the items being shipped, including the description within document CN22

Check the information entered in the Sender State/Province field and use the abbreviation for Italian provinces.
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If you get this error, try entering the Province abbreviation or ISO Code (e.g. Barcelona > B, Alicante > A) in the Recipient State/Province field, otherwise try reprocessing the order leaving this field empty.
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If you get this error with UPSv2, please check that the Sender Address entered:

NB: if you have activated the option "Use your company info as the fixed shipper" from the carrier connection modal (Carriers > UPSv2 > Edit), the sender address to be verified will be the one present in "My Profile" > "Sender Info" (the "Address" field must not exceed the character limit and the "House No." field must only contain the house number reference).

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If you get this error, try to remove any additional information in the Address 2 field to avoid any discrepancies with the courier's street map: the Address 1 and Address 2 fields are in fact merged for the courier, so only use the Address 2 field if it is not possible to enter all characters of the main address in Address 1.
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Please note that the character limit allowed in total (Address 1 and Address 2 together) is 35 inclusive spaces.

If you have any doubts, please contact us and we will be happy to help you! 💬

Please note that the maximum allowed number of characters for the field Sender Name is 35, spaces included.

❗️ Important: In case you selected the option "Fixed Shipper" from UPS connection module, it means that we will take the sender information directly from your My Profile > Sender info section, so make sure that the name and surname you inserted there doesn't exceed 35 characters.

If you are printing in ZPL with UPS and you are issuing the UPS commercial invoice at the same time, the invoice will always be in PDF, so the two formats won’t match. The label will return error Printing could not be managed for the selected orders, please try again with fewer orders. How to fix it? Please change the settings of the label type = PDF.

In case you're creating a manual shipment and you selected to print the content "Marketplace Order number" from My Profile > Preferences > Content description printed on the labels, make sure to always correctly populate the Order Number field during the shipment creation:
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or to populate the "TransactionID" field if you are shipping via API.
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This error refers to the "sku and quantity" selection in the Preferences section:

The solution is to change the above option by choosing another one such as order number.
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If you have selected a Pickup Point ID for delivery via the corresponding Carrier Option, you will also need to select a Pickup Point Mode from those available (Hold for Pickup or Access Point Delivery) and vice versa:
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This error means you cannot edit an already created shipment, in this case, please proceed and create a new shipment from scratch.

This error is displayed when the selected service is physically unable to be delivered from the origin to the destination, or the service is unavailable for the destination.

For example, postcodes 6991, 6992 and 6993 are geographically inaccessible from Austria and are only served from Germany. To facilitate delivery, the relevant German postcodes must be used and Germany must be defined as the destination country.

Please check the zip code and the city.

This error is displayed when the field "Carriername" in the API call is not correctly filled in.

If you use the UPSv2 modal the field must be filled in as follows:

"CarrierName": "UPSv2"

Kindly note that UPS SurePost service is not available from the standard label creator and can only be included as a service while making a Shipping API call.

Open the UPS connection modal page and remove the flag on "View time in transit rates". If your tracking is created in the format 1ZXXXXXXXXXXXXXXXX, it might be necessary to remove the Test Mode option from Carriers > Connections > Edit.

Effective March 6, 2023, all packages sent to, from, or within Mexico will be required to have a package-level description of the shipped items. Be sure to add it to your Mexican shipments.

You've just tried shipping one of your orders with UPS but the tariffs shown do not correspond to the negotiated rates from your contract.

Here are some tips that might help!

1. If you get Error User Id and Shipper Number combination is not qualified to receive negotiated rates, ask UPS to upload your rates via API.

2. Check if you enabled Show tariffs with no VAT option from My Profile > Preferences.

3. Try to disable View Time in Transit rates and enable Use your company as Fixed shipper from Carriers > Edit.

4. If you have enabled Test Mode but your credentials are production credentials, try disabling this option from Carriers > UPS > Edit:
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UPS labels don't print that field, it will be automatically transmitted to the Carrier filling CarrierNote via API.

Not all UPS services provides for tracking notifications, and you can easily recognize them according to the NotificationCode.

First number is the NotificationCode we send in the UPS request:
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​2: Return notification or label creation - for return Shipments only. Not applicable to GFP (Ground Freight Pricing).
​5: In-Transit notification - for return shipments only.
​6: Ship Notification - allowed for forward moving shipments only.
​7: Exception Notification - Not applicable to GFP.
​8: Delivery Notification