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How to manage your ETD Documents
How to manage your ETD Documents
Here's how you can upload your shipping documents to ShippyPro
Updated over a week ago

ShippyPro allows you to upload invoices and other paperless shipping documents for international shipments. 

So you'll have a smooth custom clearance process and you'll avoid annoying custom delays!

Which Carriers support Paperless and how to manage it ⚙️

It's possible to upload custom documents for many different Carriers, such as Aramex, FedEx, and MyDHL (which service is called PLT - Paperless Trade).

To know if your Carrier supports ETD Documents take a look here.

⚠️ Please remember to disable Print Commercial Invoice option from your Carrier connection menu if you decide to upload your ETD directly.

  • Click on Label Creator > Invoice Manager > Upload ETD Documents > select Invoice:

📌 Please note that you need to upload your ETD Shipping Document before shipping your orders from Label Creator > To Ship (or before creating a Manual Shipment).

📌If you proceed through API you need to upload ETD through UploadPaperlessDocumentation call before making Ship call or the ETD won't be hooked to Ship call. The TransactionID, Name, Country fields must match (case sensitive).

  • If the order has correctly been imported into Label Creator >To Ship, please select it from the drop down menu or enter the name of the customer in the search bar.

  • If you're trying to upload a shipping document for a Manual Shipment, enter Customer Name and the Country of Destination. (Remember to upload your ETD Document before shipping your manual shipment). ShippyPro will then match customer name and country of destination when you create your manual shipment. 

  • Select the type of document: Invoice, Air Waybill, Proforma, Certificate of Origin, Commercial Invoice, Customs Declaration. 

  • Click on Upload to upload the ETD Document. 

📌 Please note that the ETD can be attached to your shipment up to 1 day maximum, after that you'll need to upload it again in order to link it.

You can now ship your order if it's in To Ship page or create a Manual Shipment

📌 In order to spare some time during this process, we suggest you to upload all the shipping documents beforehand. You can then ship all the orders in bulk from To Ship section! Learn how to ship multiple orders here.

📌 You won't see that an order has the ETD document correctly updated in Shipments Label section, but you'll directly see it on the label.

Like this:

e.g. on FedEx label.

e.g. on DHL label.

💡Note: Please note that you can't upload more than one shipping document at a time for one order.

📌 All your used ETDs will be notified directly inside Invoice Manager so to help you recognize them in a glimpse!

Managing ETD for International Returns

📌 Bear in mind that the above points also apply to return shipments. If you are using Easy Return for international shipments and you wish to send custom documents electronically, please make sure that you disable the automatic return approval in your return rules and kindly upload the invoice before generating the return label.

Alternatively, you could opt out of ETD and send the physical invoice instead along with the label.

How to correct errors

📌 There was an error uploading ETD to FedEx: Authentication Failed. Please try uploading a new ETD for this order''

We suggest you to contact your FedEx account manager in order to check your account settings and verify whether they have activated your API for Paperless shipments.

🔑 Upgrade your plan to an Annual Plan to remove our Logo from invoices!

🔎 What's Next?

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