Here's how you can upload your shipping documents to ShippyPro
Are you using the New Experience?
The New Experience may be different in some details.
Find out more by reading this article.
Summary:
- Which Carriers support ETDs and how to manage them
- How to add ETD documents
- Manage ETDs for international returns
- Errors & Resolutions
ShippyPro allows you to upload invoices and other Paperless shipping documents for international shipments.
This will make the customs clearance process smooth and help you avoid annoying customs delays!
1. Which Carriers support ETDs and how to manage them
To find out if your courier supports ETDs look here (column: Paperless). Below are the most popular ones:
2. How to add ETD documents
Click Label Creator > Invoice Management > Upload ETD Document.
Remember, if you use the ShippyPro platform, you must upload the ETD document before shipping the order!
If you ship via API, however, you have two options:
- Upload the ETD via the UploadPaperlessDocumentation call before making the Ship call.
- Upload the ETD via the UploadPaperlessPostShip call after making the Ship call.
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If there is already an order on the To Ship page, select it from the drop-down menu or enter the customer's name in the search bar (only international orders will appear)
- If you are attempting to upload a document for a Manual Shipment, enter the Customer Name and Destination Country. (Remember to upload the ETD document first to send the manual shipment). ShippyPro will then match the customer name and destination country when creating the manual shipment.
📌Shippypro invoice cannot be uploaded to a manual shipment at this time.
- Select document type: Invoice, Air Waybill, Proforma, Certificate of Origin, Commercial Invoice, Customs Declaration, Other.
- Click on Upload to upload your ETD document.
Remember, your ETD file can be attached within 1 day maximum, after which you will need to import the file again in order to include it with the shipment.
- You can now ship your order from the To Ship page or create a Manual Shipment .
To save time during this process, we recommend that you upload all shipping documents at the same time. This will allow you to ship multiple orders together from the To Ship section . Learn how to ship multiple orders here.
Example on FedEx label :
Example with a DHL label:
Please note: You cannot upload more than one shipping document at a time for an order.
All used ETDs will be notified directly within Invoice Management as "used"
3. Manage ETDs for international returns
The above points also apply to return shipments.
If you are using Easy Return for international shipments and wish to send custom documents electronically, be sure to turn off automatic return approval in the return rules and upload the invoice before generating the return label.
Alternatively, you can waive the ETD and attach the physical invoice along with the label.