Learn about ShippyPro’s plans and pricing, accepted payment methods, and how to manage renewals, upgrades, and cancellations with ease.
Summary
ShippyPro offers flexible plans designed to support businesses of all sizes — from growing eCommerce shops to large enterprises with complex logistics.
This guide explains everything about our plans, pricing, renewals, and payment methods, so you can easily find the right fit for your company.
Discover your ideal Plan—tailor your subscription by selecting the shipment volume that matches your business needs.
💲Take a look at our Pricing Page to check the prices and features included in our plans.
💼 Platform Self-Service Plans (Professional)
Our Professional self-service plans are ideal for small and medium-sized businesses that want to manage everything directly from the platform.
Billing options:
-
Monthly
-
Yearly (10% discount)
-
Biennial (22% discount)
Label limits and prices:
-
Up to 2,000 labels/month → €199/month
-
Up to 4,000 labels/month → €259/month
You can subscribe, upgrade, or cancel anytime directly from your ShippyPro Dashboard.
👉 Register and start instantly from this page: Create your account
💡 These plans are best suited for merchants who prefer full autonomy in managing their subscription, shipping setup, and payments.
New features such as Automation and Notifications are available on a Freemium and Pay-as-you-Grow Pricing model, purchaseable in self-service in just a few clicks! See more details on dedicated pages:
SMS and WhatsApp Notifications Pricing
Automation prices
🏢 Enterprise Plans
Enterprise plans are designed for larger companies with advanced shipping and integration needs, such as those using ERP, WMS, or custom API connections.
Key details:
-
Pricing: quoted by our Sales team
-
Billing: from Yearly plans only
-
Best for: Companies shipping 50,000+ parcels per year
-
Includes:
-
Access to our API integrations → See API documentation
-
Dedicated Account Management
-
Priority support and personalized onboarding
-
To explore how ShippyPro can support your business, you can book a demo with our team:
👉 Request a demo
💡 Enterprise plans are ideal for companies that need deeper integrations, higher shipping volumes, and personalized guidance.
Reach us at sales@shippypro.com and talk to our Sales Team in case of doubts and more info on this Plan type.
Upgrade your Plan 💡
🔁 Renewals and Upgrades
For Self-Service Plans
-
Automatic renewals:
Your plan renews automatically according to your billing cycle (monthly, yearly, or biennial) or if you run out of shipments before the billing cycle ends. -
Changing plan or billing cycle:
You can upgrade anytime from Profile > Plans
Changes take effect from your next billing period. -
Cancel anytime:
Cancel before renewal to avoid the next charge. Your account remains active until the end of the paid period.
For Enterprise Plans
Enterprise renewals are handled directly by our Account Management team.
You’ll be contacted before your contract expires to review usage and renewal options.
You can pay your monthly, annual, or biennial plans via Stripe. ShippyPro accepts various payment methods such as Credit card, Google Pay, Klarna, Revolut Pay 💳
Where can I find my payments and invoices?
Invoices are automatically generated for every payment and available in your Billing section.
You can also update your billing details and payment method at any time.
From the Profile > Payments section, you'll have access to a recap of all your payments and past Plans.
Payments via Shopify
If you have Shopify connected as marketplace, the payment of your ShippyPro plan must be processed through Shopify only.
If you pay via Shopify you can find all the invoices in your Shopify account.
If you accidentally made a Plan purchase on Shopify by mistake, what you can do is to contact Shopify Customer Assistance.
If you're having some issues paying through Shopify and the option doesn't appear as payment method, verify:
-
that your Plan has expired or
-
that you effectively ran out of shipments.
In fact, Shopify payment method won't be available unless these two conditions are respected.
In addition to that, manually changing the designated Shopify store for payment within the Marketplaces section may lead to subscription renewal issues if there is an active Shopify subscription still linked to the previous store. This operation is currently not supported.
What you can do if your plan is still on-going is to upgrade your current plan by entering the average number of orders to add to the rest of the month or the year, accordingly to the lenght of your plan, from Admin > Plans.
📌You'll only be charged of the new orders purchased, so make sure to include the current amount included in your plan + the new ones.
Your ShippyPro subscription renews automatically:
-
when using a credit card as your chosen payment method so you won’t have to worry about manually inserting your details each time
-
based on the preference that you set on your plans page, defaulting to the current volume of shipments
-
whenever the plan expires by date or when you run out of shipments, maintaining the same duration and the volume of shipments chosen.
E.g.: you purchased a Professional plan with 2000 shipments on December 1st, and on December 25th you run out of shipments. On that same day, your plan will be automatically renewed for another month and will reset the available shipments to 2000. The new plan will then expire on January 25th.
📌 In case you see an error on the VAT code, please make sure that there are no white spaces at the beginning/ end of it and that either the PEC and/or the Recipient code are correct and without spaces - Please remember that, in order to proceed to the purchase, a valid VAT code and at lease one between the Recipient code and the PEC are compulsory.
How can I change my preferences? 🔧
Everything you got to do is enter Admin > Plans.
There you'll find all the information concerning your Plan on the top right of the page.
The cancellation of your Plan is manageable at every moment, as the automatic renewal is only fulfilled when the Plan is expired.
From Admin > Plans section click on Cancel your Subscription: this button will redirect you to a page that summarizes all your account data, then it will be asked if you'd like to leave feedback on your cancellation.
Your plan will automatically be disabled when it expires.
Please carefully check our full Terms & Conditions page: The service is billed on a monthly basis in advance and is non-refundable. There will be no refunds provided in case of partial months of service, for months of an unused running account and for any upgrades/downgrades.
You can upgrade your Plan at any moment from Admin > Plans and click on "Upgrade to Professional" or "Manage your plan".
Select:
- the billing option Monthly, Annually or Biennially.
- the shipments per month
📌 With annual or biennial plans the full amount of labels will be available once you pay i.e. Annual 500 plan = 6000 labels to use as you wish for 12 months or until the expiry of your current plan ecc.
📌If you are upgrading mid-plan, your plan end date will remain the same, unless you have run out of labels or your plan is expired.
Once you are ready click on "Review and Pay" to review the costs and authorize the payment.
-
You'll only pay the difference between the two plans.
-
The payment will go through using the credit card already pre-saved on your account.
-
You can also redeem any coupons you might have.
-
And, of course, you won't lose the orders you already paid for. However, you can always increase your label range to add more labels to your plan.
-
If you wish to start using Professional on a new plan, you will need to wait for your current plan to expire or for your labels to run out and ensure your auto-renewal is deactivated ahead of time, if not you will simply be upgrading the current plan and not creating a new one.
📌 In case of an upgrade of a plan the preferred number of shipments will be automatically adjusted based on your plan. You can always change them on your Plans page.
How many shipments are left?
You can easily discover how many shipments are left in your subscription on the top right corner of Profile > Plan page:
What is actually counted as a proper shipment?
In short, only Shipments generated by clicking on Create Shipment are counted, and therefore only the ones correctly generated. Those who faced Error won't be included.
If I subscribe to an annual Plan but I've exceeded the number of orders per month. What should I do?
If I signed up for, for example, an annual plan with 2000 shipments per month, and I shipped 3000 orders in a single month, what happens?
If you subscribed to an annual Plan, you only have to make reference to the annual total amount of orders.
You'll easily see how many orders are left in your subscription on the top right corner of Admin > Plans.
If you run out of orders before your annual Plan expires, the system will automatically renew the plan for you for another year with the same volumes of shipments!
Why subscribe to one of ShippyPro's Annual Plans?
You can find below a list of the exclusive features dedicated to our Annual Plans:
How can I remove ShippyPro logo?
If you'd like to cancel our logo from your documents (for example Invoices and Order Summaries), as well as from your email notifications, with an Annual plan you'd just have to contact us either via chat or form request from your > Support Panel by clicking on the black HELP button in the lower right corner of your account.
Can I avoid to print 4 copies for FedEx labels?
Avoid loading ETD Shipping Documents before Europe to Europe Shipments, all you have to do is to contact us in Chat 💬 once Upgraded your Plan.
Odoo connection 🛒
In order to proceed with the connection to your Odoo account you'd need an Annual Plan subscription as it will require the support of our IT team.
For additional info on the connection, don't hesitate to take a look at our guide:
How can I Import HS Codes automatically from Shopify?
ShippyPro can automatically import the HS Code from Shopify with every Annual Professional Plan subscription, so that you don't have to include it every time.
Open a chat with us by clicking on the chat logo on the right bottom of the platform to ask for HS code automatic import from Shopify.
How can I Create Order Summary / Invoices / Picking Lists with Barcode?
By including a barcode to your Order Summaries, Invoices and/or Picking Lists and you'll be able to fasten your logistic process even more!
If you decide that this feature suits your needs, upgrade to an Annual Professional Plan.
How can I Import Origin Country from Shopify ?
In order to fasten your International Shipments process, automatically import Origin Country from Shopify could come in handy.
Discover here all the steps required to ship abroad.
What if I still have some shipments left at the end of my Plan?
Unfortunately, you won't be able to carry over to the next Plan the shipments left at the end of your current one, however when the Plan is automatically renewed for the same length and the same volume of shipments whenever it runs out.
Eg. if you purchased 2000 shipments per month and your Plan expires on 20/06, but you have 130 shipments left the plan renews monthly resetting the count of shipments available to 2000.
We advise you to purchase an Annual plan to avoid this, and be able to use your shipments throughout the year without limits!
What are your prices?
You can find all the information regarding our offer and prices on our Pricing Page: https://www.shippypro.com/en/pricing
I need to cancel my account, and I want to request a refund of the unused plan I’ve paid for. How can I do it?
Please carefully check our full Terms & Conditions page. The service is billed on a monthly/annual/biannual basis in advance and is non-refundable. There will be no refunds provided in case of partial months of service, for months of an unused running account, and for any upgrades/downgrades.
❓Can I try ShippyPro before subscribing?
Yes! You can start with a Free Trial before choosing a paid plan.
👉 Register here
❓What happens if I exceed my monthly label limit?
If you reach your label limit, you can upgrade to a higher plan directly from your Dashboard.
❓Can I switch from monthly to yearly or biennial billing?
Yes. You can switch anytime and automatically benefit from the discounts (10% yearly, 22% biennial).
❓Do you offer refunds?
Refunds are not provided for early cancellations. Your plan remains active until the end of the paid period.
❓Can I get an invoice for my payments?
Yes, invoices are generated automatically for each transaction and available in your account.
Contact accounting@shippypro.com for more information
❓How can I get an Enterprise quote or demo?
You can book a demo directly with our Sales Team here: Request a demo