How to schedule and manage pickups

With Pickup Manager you can book a carrier pickup for your shipments without leaving ShippyPro. Some carriers are booked directly through their API, others receive the request by email. You can also track your pickups, mark them as picked up, cancel them where the carrier allows it and export the list.

📌 Are you using the previous version of Pickup Manager? See How to schedule a pickup (Legacy).

Learn how to schedule and manage pickups step by step

Summary

How it works
Where can I find my pickups?
Carrier list
Errors & solutions

1. How it works

Open Pickup Manager from the side menu: Shipping > Pickups. It's available on any active paid plan, to users with the Admin or Label Creator team role.

Click Schedule a pickup in the top right corner. A list of your connections opens, grouped by carrier. Search it by carrier or contract label, then click the connection you want to book with.

A connection marked Unavailable can't be used to book. Hover it to see why.
The booking always uses the first active connection of the contract you choose, and you can only add orders shipped with that contract.

The booking runs in four steps: When to pick up, What to pick up, Where to pick up and Review & confirm. Click Continue to move to the next step and Back to return to the previous one.

When to pick up

Pick the pickup date and time. You can choose from 15 minutes to 12 months ahead.
Morning and Afternoon windows are your location's opening hours. Both are optional: leave No selection if a window doesn't apply.
The proposed time is your default pickup time (see below). You can change it for this booking only.

What to pick up

Orders: open Choose shipped orders and select one or more orders. Filter by Today, Yesterday, Last 7 days or a custom range of up to 92 days, and search by order ID or customer name. Select all adds up to 100 orders.
Return orders carry a Return tag. Orders without a ShippyPro numeric ID are greyed out, with the reason shown.
Parcels: the parcels of the selected orders are added automatically. Use Add parcel to add one by hand (each field shows its unit; Qty creates several identical parcels at once), or Parcel book to start from your saved parcels.
Combine into one parcel: merges the selected parcels into one. Weights are added up and you enter the new dimensions. The carrier receives one parcel, not a pallet.

Where to pick up

Choose the pickup address from Your addresses (your registered sender address, your default address and saved addresses) or from An order's address.
When you add orders, the address of the most recent order is filled in automatically, unless you already chose a saved address or edited the fields.
Postcode and province may be required, depending on the country.
Note: up to 255 characters. Emoji and some special characters are not accepted.

Review & confirm

Check the summary and confirm the booking.

API carriers return a confirmation, and the pickup appears in the list with its Pickup ID.
Email carriers receive the request by email. There is no confirmation ID: the branch replies directly.

📌 For carriers booked by email, set the Pickup Email in Carriers > Edit on the connection.

Default pickup time

Set it once, and every new booking proposes that time. Click Default pickup time in the toolbar, between Export and Schedule a pickup, and choose one of:

Standard: before 14:00, in 1 hour; from 14:00, tomorrow at 13:00.
Hours from now: from 1 to 72 hours.
Next business day at HH:MM: skips weekends and public holidays in the country of your registered address.

Only Admin and Label Creator users can save the default. Anyone can still change the time on a single booking.

Booking limits

Up to 100 orders and 1,500 parcels per pickup.
Pickup date from 15 minutes to 12 months ahead.
Note up to 255 characters.

2. Where can I find my pickups?

Your pickups are listed in Shipping > Pickups, with date and opening hours, orders, carrier, parcels, location, Pickup ID and status, 25, 50 or 100 rows per page. Click a row to open the side panel with every order and parcel in the pickup.

Search and filters

Filter by date range, carrier and status.
Search by Pickup ID or confirmation number, Transaction ID, ShippyPro ID or tracking number. The search runs within the selected dates.
Searching by address is not available.

Mark as picked up

A pickup's status changes to picked up automatically when its order reaches In transit. This only works for pickups linked to real orders: a pickup booked without orders must be marked by hand. To do it, hover the row, use the button in the side panel header, or select several rows and use the bulk action.

Cancel a pickup

Cancel from the row, from the side panel, or in bulk. Before confirming, ShippyPro tells you how many of the selected pickups can be cancelled. Cancelled pickups are removed from the list.

The action only appears for carriers that support cancelling from ShippyPro: check the Carrier Comparison Map. For other carriers, cancel on the carrier's website or with your branch.

📌 DHL Express and GLS Italy: the cancellation may show as successful even if the carrier hasn't accepted it. Check with the carrier to be sure.

Bulk actions

Select rows on the current page, then choose Mark as picked up or Cancel. The message at the end reports the result for each outcome, for example "3 cancelled, 2 cannot be cancelled".

Export

Click Export to download an Excel file of your pickups. Choose a date range of up to 31 days.

3. Carrier list

Check the Carrier Comparison Map to see which carriers support pickup booking and cancellation.

4. Errors & solutions

"Try again in a moment"

The message reads: "This request was sent a moment ago. Wait 2 minutes before booking it again."

The same request was sent less than 2 minutes ago, for example after a double click or a timeout. ShippyPro blocks it so the carrier doesn't receive a double booking. Check the pickup list first: the pickup may already be booked. If it isn't, wait 2 minutes and book again.

"The pickup wasn't booked"

The message reads: "Carrier refused the request. Check the details and try again in 2 minutes."

The carrier rejected the booking. Check date and time, address and parcel weights, then try again after 2 minutes. For the most common causes by carrier, see Pickup Manager: troubleshooting and FAQ.

The connection shows "Unavailable"

Hover the connection to see the reason. For example, "This connection can't send pickup requests: check its pickup email in the carrier settings" means the connection books by email and has no pickup email set: add it in Carriers > Edit.

I created a pickup but I don't see a label. Why?

Pickup Manager doesn't create labels. Create the shipment first, then book the pickup.

For carrier errors and other questions, see Pickup Manager: troubleshooting and FAQ.

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