Notifications
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      1. ShippyPro Help Center
      2. Notifications

      How to set up SMS and WhatsApp Notifications

      SMS and WhatsApp Notifications are now in Beta! We’d love to hear your feedback — share your thoughts here!

      With ShippyPro, you can automatically send SMS and WhatsApp notifications to update your customers at every step of the delivery journey, directly on their mobile phones. Boost your open rates, increase customer retention, and collect valuable feedback on their shopping experience.

      Start now at: https://app.shippypro.com/notifications


      Summary:
      1.What Are SMS Notifications
      2. What Are WhatsApp Notifications
      3. How to Activate the Notifications
      4. How to use Notifications
      5. Payments and Costs
      6. Troubleshooting & Errors

      1. What Are SMS Notifications

      SMS notifications allow you to keep your customers informed in the most immediate way, notifying them of changes in their order status. Messages can be sent in 5 different languages, automatically adapting to the customer’s country. 

      2. What Are WhatsApp Notifications

      Similar to SMS, WhatsApp notifications instantly update your customers about changes in their order status — but via a WhatsApp message delivered straight to their phone.

      3. How to Activate the Notifications

      1. Go to https://app.shippypro.com/notifications

      2. Prepare your templates and set up your workflows to send the notification

      3. Start a subscription for SMS or WhatsApp

      SMS and WhatsApp notifications require two separate subscriptions, giving you the flexibility to pay only for the channel you really want to use.

      ⚠️ Important: Some carriers provide SMS options directly. To avoid sending duplicate notifications, make sure to untick the SMS notification option under Carrier > Edit before enabling ShippyPro SMS Notifications.

      4. How to use Notifications

      a. Overview

       
      Overview

      • Subscription cards
        Show the status of your subscriptions and provide metrics to monitor usage.

        ⚠️ Metrics refer to the last 30 days only and are not linked to the billing period. For accurate billing, click on Active subscription > Monitor usage and subscription.

      • Last notifications table
        Displays the most recent notifications, their status, and details. This gives you full visibility on the last notifications sent.

       

      b. Templates

       
      Templates

      From the Templates section, you can view the templates you have available and all new templates you created

      SMS templates:

      SMS template

      • Sender field: Up to 11 characters (spaces included). Special characters are not supported. Please note that the sender is not currently customizable.

      • Message body: Up to 160 characters (spaces included). If you use placeholders, their structure must remain unchanged.

      • Languages: You can configure messages in 5 languages.

      • Testing: Send a test notification before going live.

       

      WhatsApp templates:

      Currently, WhatsApp notifications cannot be customized. You will have access to pre-approved templates designed to inform customers about their shipment status.

       

      c. Workflows

       
      Workflows

      The Workflows section gives you the power to fully customize when and how notifications are sent. You can:

      • Choose a trigger (e.g., New tracking status).

      • Add a condition (e.g., a specific tracking status, store or carrierap).

      • Select the Send notification action

        • Here you can choose the template to send and the language

          • Same as Recipient country (if shipments goes to Italy, the notification will be in Italian)

          • Forced language between English, French, German, Spanish and Italian

             
            Screenshot 2025-09-19 at 13.02.21

       

       Tip: You can configure a workflow to send a WhatsApp notification only when the carrier attempts a delivery without success — a great way to alert your customer!

       
      Example

       

       

      5. Payments and Costs

      👉 See full pricing details here: SMS and WhatsApp Notifications Pricing

       

      6. Troubleshooting & Errors


      To which number are SMS messages sent?
      SMS are sent to the recipient’s phone number provided in the order details.

       

      Can I change the recipient’s phone number?
      Yes. You can edit the phone number in the Orders table (Edit option). On the next status update, the new phone number will be used.

       

      Why might SMS not be delivered?
      Delivery issues can occur due to:

      • Invalid or missing phone number

      • Phone number not provided in the order

      • Issues with order status updates

       

      Can I edit the phone number after creating the shipment?
      Yes. You can update the phone number even after the shipment is created.