New Experience: How to update your Marketplaces automatically or manually

Learn how you can update your marketplaces automatically or manually

After you ship your orders, you can either update your sales channels manually or automatically.
Let's see how it works in detail! 🔍


Update your Sales Channels automatically

When you connect your sales channels for the first time, you can decide to update them automatically with order info and the tracking number.


Once the shipment is created, ShippyPro automatically marks your orders as shipped on the sales channels, each one with the tracking number from Label Creator > Orders > Shipped.


In a few minutes, a green mark 🟢 will appear on the store icon. This means that both your Marketplace and the Carrier are up to date.

If not, it means that the update of your Sales Channels is manual.


Update your sales channels manually

You can update your sales channels manually either with a Cron Job or directly from Label Creator > Orders > Shipped.


Sales Channels Update with a Cron Job

With ShippyPro, you can set a Cron Job to run at a specific time to update the most common sales channels with shipment info.


Learn how to set Cron Jobs in a few steps.



Sales Channels Update from the "Shipped" section

You can update your sales channels manually from Label Creator > Orders > Shipped.


To do so, select the orders you'd like to mark as shipped on your sales channels and click on the button More Actions > Update store:


💡Note: You can also filter your shipments first and then select them all with only one click. Learn how to do it here: How to use Advanced Filters in "Shipping Labels".


Your orders will be then marked as shipped on the relative sales channels with tracking info!


💡Note: To enable the manual update of your sales channels, please be sure that the box Update my (Magento, Amazon, Prestashop) profile with shipped orders tracking numbers and mark as shipped is disabled:

What if I Ship via API?

If you want to update your marketplaces (either automatically or manually) and you are using the Ship API call:

  • remember to include the same order reference as on your marketplace in the TransactionID parameter of the Ship request (in case you have many marketplaces, it’s advisable to also include the MarketplaceID parameter, since different stores may have the same Transaction IDs);


  • kindly note that if you are importing your orders via API folder API call it will not be possible to update those custom store orders via ShippyPro.


Multiparcel shipments

Please note that in the case of multiparcel shipments, we will only send the first main tracking to your marketplace (and not the tracking associated with the secondary parcels).

This also applies if you decide to use our TrackingUpdate Webhook.