If you are still using the old interface, we invite you to check this article.
Searching for your Orders has never been easier! ✨Discover here how to do it. 🔎
Before starting, just one note:
Search will be valid only for complete values, so partial data won't be considered. Make sure that the Order ID forwarded is complete.
Search in single tab
You can search orders in each tab: Ready to ship, Shipped, Errors, Archived, Deleted:
This search bar allows a maximum of 512 characters
You can search orders by:
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Transaction id (also a partial of the string)
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Customer master
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Recipient address
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Tracking code
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SKU
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Shipping method
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Payment method
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Notes
Please note that due to performance reasons, the searches are limited to 30 days.
Search Multiple Orders
Just includes Orders' IDs separated by a + to search with multiple values:
So the Orders' IDs will be ID 1 + ID 2.
Then they'll be both shown down below in the page, so that you can proceed with your work super quickly and saving time!
Global search
You can also perform a global search across all tabs. Simply click on the search bar located at the top of the page:
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Errors & Troubleshooting
Your orders page contains more than 2500 orders, please archive the orders
If you encounter this error message, please consider archiving some of your orders. Once archived, the older orders you were searching for should become visible when you filter by date.
I cannot find my order
Please remind that:
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Orders that haven’t been shipped in ShippyPro will not be searchable via Search.
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If the order has been cancelled before shipping it on the Platform, it cannot be found.