If you are still using the old interface, we invite you to check this article.
Finding your orders has never been easier!
Here’s how you can do it:
Single Search
You can easily search for your orders using the search field located in the upper right corner of each tab: Ready to Ship, Shipped, Errors, Deleted, Archived.
This search bar allows for a maximum of 512 characters.
You can search for orders using the following criteria:
- TransactionID (también se aceptan partes de la cadena)
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Recipient's first and/or last name
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Recipient's address
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Tracking number
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SKU (Stock Keeping Unit)
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Shipping method
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Payment method
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Notes
To optimize performance, searches can only be conducted within a 30-day period.
Search Multiple Orders
Just includes Orders' IDs separated by a + in the Search Bar.
So that Orders' IDs will be ID 1 + ID 2.
They will then be displayed below on the page, allowing you to proceed with your tasks quickly and efficiently.
Global search
You also have the option to perform a global search that spans across all tabs. Simply click on the search bar located at the top of the page to get started.
The global search will only recognize complete values, so partial data will not be considered. Make sure to enter the full order ID when searching.
Errors & Troubleshooting
Your orders page contains over 2500 orders; please archive some of them.
In that case, consider archiving some orders. This will help ensure that the older orders you are looking for become visible when you filter them by date.
I am unable to locate an order
Here are some additional tips:
- Orders that have not been shipped on ShippyPro will not be searchable through the Search.
- If the label has been cancelled prior to shipment on the Platform, it will not be found.