How can I search my Orders?

Single Search

You can easily search for your orders using the search field located in the upper right corner of each tab: Ready to Ship, Label generated, Errors, Deleted, Archived.

You can search for orders using the following criteria:

• Order ID: either Transaction ID or ShippyPro ID

• Customer info: Recipient's first and/or last name, phone, email, or address

• Sender info: Sender's first and/or last name, phone, email, or address

• Tracking: shipment number

• Products: Product title, SKU, EAN

• Notes: order notes

• Carrier

• Marketplace

Multi-Search: allows you to search multiple orders with the scanner if needed

Auto-focus: allows you to search with the barcode scanner by focusing the cursor always in the search bar

Search Multiple Orders

Just includes Orders' IDs separated by a + in the Search Bar.

So that Orders' IDs will be ID 1 + ID 2.

They will then be displayed below on the page, allowing you to proceed with your tasks quickly and efficiently.

Global search

​You also have the option to perform a global search that spans across all tabs. Check it our here how it works: Global search bar

FAQ

What fields are selected by default?

Order id and customer info are selected by default, but you can modify the scope and your preference will be saved for next searches unless you edit it again.

Can I select all the fields?

YES, you can select all fields, but we suggest to always limit the scope for more accuracy and speed.

I receive the following error: "Your orders page contains over 2500 orders; please archive some of them" 

In that case, consider archiving some orders. This will help ensure that the older orders you are looking for become visible when you filter them by date.

I receive the following error: "I am unable to locate an order"

Here are some additional tips:

• Orders that have not been shipped on ShippyPro will not be searchable through the Search.
• If the label has been cancelled prior to shipment on the Platform, it will not be found.