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      How can I search my Orders?

      Searching for your Orders has never been easier!

      Discover here how to do it.

       

      Before starting, just one note:

      Search will be valid only for complete values, so partial data won't be considered. Make sure that the Order ID forwarded is complete.

       

      Global Search

      From Label Creator > Shipping Labels, click on the central button Global Search.


      This button allows you to search order including also archived and cancelled orders.

      Search an order by number, reference, recipient or tracking!

      You'll find it even if you have archived it or cancelled an order by mistake.

       

      Please note that due to performance reasons, the searches based on names and e-mail addresses are limited to 3 months.

       

      On the other hand, searching by ShippyPro order ID, Transaction ID and tracking number will return all results, without any time limit.

      ​

      Search Multiple Orders

      Just includes Orders' IDs separated by a + in the Search Bar.

      So that Orders' IDs will be ID 1 + ID 2.
      ​

       

      Then they'll be both shown down below in the page, so that you can proceed with your work super quickly and saving time!

       

      Here some extra hints:

      • Orders that haven’t been shipped in ShippyPro will not be searchable via Global Search.

      • If the label has been cancelled before shipping it on the Platform, it cannot be found.

       

      Errors & Troubleshooting

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      I can't find an order that has already been shipped. What can I do?

      Don't you know how to find an order? Don't worry!
      Here are some tips to help you find it!
      ​

      Tip 1: Search it with Global Search

      From Label Creator > Shipping Labels, click on the central button Global Search.
      ​      This button allows you to search order including also archived and cancelled orders.

      Search an order by number, reference, recipient or tracking! You'll find it even if you have archived it or cancelled an order by mistake.

      Please remember that Global Search has no time limit! You'll search and find orders that have been shipped since you first started shipping with ShippyPro.

       

      Tip 2: Search it in the Archived Orders

      If you don't remember the order number, reference, recipient or tracking number you can still search it between the archived orders if you have archived it by mistake.

      Orders will be archived for a maximum of 120 days. After 120 days, it won't be possible to unarchive them.

       

      Tip 3: Has your order been shipped more than 120 days ago?

      No problem then!

      If your order has been shipped more than 90 days ago, you can still find it with Global Search. Enter the order number, reference, recipient or tracking number!

      Remember that you won't be able to unarchive them.

      Verify that the platform isn't showing the message "Your orders page contains more than 2500 orders, please archive the orders".

      In that case, try to archive some orders, the older ones you were looking for should then appear by filtering all of them by date.

       

      How can I find Unshipped Orders?

      Are you looking for your Unshipped Orders but you can't find them immediately?
      Here what you can do:

      • Go to Shipping Labels section and write the word Unknown in the Search Bar on the right.

      Once confirmed the research, orders that haven't been shipped yet should appear down below in the page.


      Here's another option:

      • Go to Track & Trace section, there you'll find a filter called Show Unshipped Only.

      So that they will be shown as a list.