FAQ: Frequently Asked Questions
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      1. ShippyPro Help Center
      2. Integrations: Carriers
      3. FAQ: Frequently Asked Questions

      How to fix Correos errors

      Learn how to solve the issues you may face with Correos

      Have you correctly connected Correos but you're facing some issue during label creation?

      Here's how you can fix them case by case:

       

      ❓ How do I check and fix an error in the "Errors" section?

      1. Go to Orders > Errors from your ShippyPro dashboard.

      2. Look for the Error Type message.

      3. Click How to Fix? to view detailed instructions.

      4. Use the wrench icon to correct the shipment data.

       

      ❓ El envío no se ha registrado. Es necesaria una descripción de la mercancía para este tipo de envío - How to fix it?

      To resolve this error, add the Code or the Description of the product in the Description field, following the instructions provided directly by Correos or your Correos sales representative.
      You can also consult the codes available on this Correos website page: Annexes > Goods table.

      ❓ El envío no se ha registrado. El nombre del remitente o la empresa remitente es obligatorio - How to fix it?

      In this case, make sure to fill in the EMPRESA (Company) field correctly.

      ❓ Problems creating SAAJ object model - How to fix it?

      Check the Recipient Name field for any special characters or extra spaces.
      Remove any incorrect characters or spaces and try creating the shipment again.

      ❓ Error: El envío no se ha registrado. La oficina de destino no es válida - How to fix it?

      In this case, create the shipment for the order again.

      ❓ El envío no se ha registrado. El product no está permitido  para el país indicado - How to fix it?

      Check that the service selected in Carriers > Correos > Edit is compatible with the origin and destination countries.

      ❓ For input string: "n" - How to fix it?

      Check the IBAN entered in the Correos connection (Carriers > Correos > Edit) and remove any spaces.

      ❓ El envío no se ha registrado. Dimensiones sobrepasan el límite: largo 355 mm, ancho 25 mm, alto 235 mm - How to fix it?

      Adjust the package dimensions to comply with the maximum limits specified by the carrier.

      ❓ El envío no se ha registrado. Las dimensiones no son válidas. Medidas mínimas: Un lado 10 cm y otro lado 15 cm - How to fix it?

      Adjust the package dimensions to comply with the minimum limits specified by the carrier.