Learn how to solve the issues you may face with Colissimo
Have you correctly connected Colissimo but you're facing some issue during label creation?
Here's how you can fix them case by case:
Identifiant ou mot de passe incorrect
In this case, check your password from Colissimo connection module and make sure it's correct (verify if there are some extra spaces and if so, remove them)
30047 Le téléphone de l'expéditeur est incorrect
Sender phone number field is not correctly filled or it is missing, verify it by clicking on Fix Order.
L'association ville et code postal est incorrecte. Veuillez modifier vos informations de destination.
City and ZIP code field are not correctly filled, verify it by clicking on Fix Order.
Le nom du destinataire n'a pas été transmis
Try to:
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Enter the name of the individual in the "Company" field.
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Switch information from Address 1 to Address 2 field.
Le poids total des articles est supérieur au poids du colis Colissimo errors.
In this case you need to check the CN22 as well as Parcel Weight.
Les options ne permettent pas d'effectuer un étiquetage
Check or uncheck the option "With signature" from Carriers > Colissimo > Edit.
This error means that there is an incompatibility between the Country, the options chosen (with or without signature) and the Product Code entered in the details of the shipment.
We invite you to consult this page for more details.
E.g. It is possible that you have chosen an option "Without signature" to a country of the European Union which only accepts "With signature" shipments.
Le montant total des frais de transport n’a pas été transmis
In this case shipment costs must be set different from 0.
L'option valeur assurée est incorrecte
in this case, try to select the option "With signature" from Carriers > Colissimo > Edit. It must be checked for accounts linked to Colissimo, as delivery with signature is mandatory for deliveries outside France and for parcels with insurance, otherwise all parcels will be refused when labels are created.
30223 Le courriel du destinataire est incorrect
Change the email address of the receiver avoiding spaces.
30109 Le pays ou code postal expéditeur ne permet pas d’effectuer un envoi
To correctly generate the label with Colissimo, the French sender's address must be included in the request (other countries are not admitted).
Cannot book pickup
Booking a collection via API BookPickup or from Pickup Manager is only available for return shipments.
The ‘orderIds’ field in BookPickup may be missing or no order ID has been selected in the drop-down menu from Label Creator > Pickup Manager section.
No orders found
The ‘orderIds’ field in the BookPickup call shows an incorrect value. Please enter the ShippyPro order ID in the request (which is equivalent to selecting an order ID in the drop-down menu in the Label Creator > Pickup Manager section).
Cannot book pickup: Le produit retour n'est pas déposable en boite à lettres
Change the package dimensions in the Ship call (it does not take into account the dimensions entered in the BookPickup request).
Cannot book pickup: Colis inexistant
ShippyPro order reference is present but does NOT refer to a return shipment (check that the tracking associated with that order starts with 8R).
Cannot book pickup: L'email de l'expéditeur n'a pas été transmis
The ‘email’ field is missing from the sender's address.