Learn how to solve the issues you may face with Correos
Have you correctly connected Correos but you're facing some issue during label creation?
Here's how you can fix them case by case:
- Switch to the new interface:
- Go to the Orders section > Errors in the ShippyPro platform. Here, you will find a list of orders that have encountered errors and require your attention.
- Identify the type of error in the Error Type column and review the Error Message for specific details.
- Click on the "How to Fix?" button next to the error message to view a suggested solution.
- Correct the error by clicking on the wrench icon to open the Order form, and then modify any incorrect or missing fields.
El envío no se ha registrado. Es necesaria una descripción de la mercancía para este tipo de envío
You can easily get through this error by adding the Code or the Description of the product in the Description Field taking into consideration what directly provided by Correos / your Correos Sales person or the codes you can find inside this Correos website page siguiendo la ruta Annexes > Goods table.
El envío no se ha registrado. El nombre del remitente o la empresa remitente es obligatorio
In this case please make sure to fill EMPRESA (Company) field.
Problems creating SAAJ object model
Check the Recipient name field for any special characters or extra spaces, then proceed to delete them and retry.
Error: El envío no se ha registrado. La oficina de destino no es válida
In this case, you can proceed to create a new shipment for the order again.
El envío no se ha registrado. El product no está permitido para el país indicado.
Check if the service you selected in Carriers > Correos > Edit is compatible with the origin and destination Countries.
For input string: "n"
Check the IBAN inserted in the Correos connection from Carriers>Correos>Edit and remove all the spaces