Have you tried to add your Tracking Code or your Order ID but you're still facing issues with Easy Return?
Let's see what the reason might be! 🔎
1. Manual or Excel Shipment 📝
Since it needs articles details from the item to return, Easy Return Form works only with orders coming from a Marketplace.
Please remember that also API orders without articles details can't be returned via Easy Return.
📌 Easy Return is not currently able to let you split your multiple items orders. For this reason, every item purchased in multiple quantity should be returned entirely.
2. Delivered Items 🚚
Also remind that Easy Return will only be able to accept completed tracking status.
3. Return Rules ✏️
It's possible that the order you're trying to return doesn't match the Return Rules applied.
Check whether some of the conditions are blocking the order to be returned and try again.
Some examples may be:
- Missing recipient Country among Return Rules
- Order value not matching the values selected
4. ShippyPro Order ID
Easy Return only recognizes ShippyPro Order IDs, which you can easily find from Shipping Labels section:
Nothing of the above seems to work? Please contact us 💬, we'll be happy to help!