FAQ: Frequently Asked Questions
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      1. ShippyPro Help Center
      2. Integrations: Marketplaces
      3. FAQ: Frequently Asked Questions

      How to fix Magento 2 issues

      Are you trying connecting Magento 2 but you're facing some issues? Here's how you can fix them case by case:

      Summary:

      1. Connection issues

      2. Update issues

      3. Import issues

       

      1. Connection issues

       

      Q: Something went wrong during the connection with Magento 2?

      Don’t worry! Follow these steps to resolve the issue:

      Step 1: Check your Store URL

      • Ensure that the Store URL you entered is correct.

      • It must match exactly what you see in your browser’s address bar, including http:// or https://.

      Step 2: Check your Magento Credentials

      • Make sure you copied and pasted your Magento credentials correctly.

      • Verify each value carefully.

      Step 3: Select “New” and “Processing” as Status and State

      • For Magento orders to be imported into ShippyPro, you must select at least New and Processing both as Status and State.

      • If not, the connection will succeed but ShippyPro won’t import orders ready for shipping.

      👉 If you’re unsure, review the step-by-step guide: How to connect Magento 2

      Q: Invalid credentials to access to Magento services. Re-insert and try again!

      If you still see this error after verifying or regenerating credentials, the issue may be caused by the number of orders to be imported.

      • If you have many Processing orders in Magento, reduce the number (e.g., leave only 50).

      • Try decreasing the import range in the connection modal by selecting 7 days or less in the field “Import orders from the last ‘n’ days”.

      Q: Error 401

      A 401 HTTP status means Unauthorized access.

      • Ask your technician to verify your Server Authentication Permissions.

      • Check that ShippyPro requests are not blocked by Cloudflare filters (errors 401 or 403).

      Q: How can I know that Magento 2 is correctly connected?

      If the connection is successful, you’ll see a positive confirmation message stating that the marketplace has been successfully connected.

      Q: Authentication error - Message: Signature method %1 is not supported HTTP status: 400

      To resolve this error:

      • Open your Magento connection modal.

      • Enable the option “Magento Version 2.4.4 or later”.

      Q: Still having some trouble connecting Magento 2?

      If the issue persists:

      • Contact us via chat or by submitting a request through your Support Panel.

      • Click the black HELP button in the lower right corner of your account to reach our team.

       

      2. Update issues

       

      Q: Why are Cash on Delivery orders not updated automatically?

      Cash on Delivery orders require manual updates in the store. Automatic updates are not supported.

      Q: Can I update Magento directly on the marketplace?

      No. Magento can only be updated once, so avoid updating it directly on the Marketplace. Wait for updates to be handled via ShippyPro.

      Q: Why can’t I see Track&Trace updates in Magento?

      Magento does not support Track&Trace updates, so they will not appear in the marketplace.

      Q: How do I manage M2E Pro orders?

      Currently, M2E Pro orders must be excluded.

      • Go to your Magento connection menu and check the option “Exclude external order”.

      Q: Why didn’t the status “Shipped” update correctly for orders with several items of the same name?

      If the Shipped status is not updating for individual items in multi-item orders:

      • Contact the ShippyPro Support Team for assistance.

       

      3. Import issues

       

      Q: Are there import limits for Magento v2?

      • For Magento v2 → No order import limits.

      • For Magento v2.4.3 → Limit of 300 orders.

      Example:

      • If you have 400 orders, ShippyPro will import 300 and leave 100 aside.

      • Once you ship some of the first 300 orders, the same number of pending ones will be imported.

      Q: What happens if I use a Third Party App (e.g., m2epro)?

      If you use third-party plugins like M2E Pro, order data might:

      • Fail to import, or

      • Import incorrectly.

      Q: Why do I see the wrong image for my items?

      If different products share the same SKU but have different images, only the first image will display.

      👉 Rule of thumb: 1 SKU = 1 Image.

      Q: Why is my order not being imported?

      If orders are not imported:

      1. Go to Marketplace section > Magento v2 > Edit.

      2. Update the value in the field “Import orders from the last ‘n’ days”.

      3. We recommend selecting a range between 30 and 90 days.

       

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