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How to connect DHL eCommerce Europe Connect Light to ShippyPro

Discover here how to connect DHL eCommerce Europe Connect Light in just a few steps.

Let's see how you can integrate DHL eCommerce Europe Connect Light with ShippyPro in just a few steps.

DHL eCommerce Europe Connect Light is DHL's lightweight cross-border solution for parcels shipped from Europe, both within Europe and worldwide. It offers tracked and untracked services, and handles customs data for non-EU destinations.

Summary

  1. Before you start
  2. How to connect DHL eCommerce Europe Connect Light
  3. Supported services
  4. Additional options
  5. Troubleshooting & errors
  6. FAQ

1. Before you start

To connect the carrier, you need an active DHL eCommerce Europe Connect Light contract and these three credentials:

  • Client ID and Client Secret: your DHL API credentials.
  • EKP Number: your customer identification number, assigned by DHL.

If you don't have them yet, ask your DHL account manager. 

2. How to connect DHL eCommerce Europe Connect Light

  1. Go to the Carriers page and click on the DHL eCommerce Europe Connect Light logo.
  2. Fill in the connection form with the fields below.
  3. Click Connect. ShippyPro checks your credentials with DHL right away.

Field

Required

Description

Client ID

Yes

Your DHL API Client ID

Client Secret

Yes

Your DHL API Client Secret

EKP Number

Yes

Customer identification number assigned by DHL

Label Type

No

PDF (A6, 100x150 mm) or ZPL (100x150 mm, 203 DPI)

Service Type

No

Connect Light Tracked or Connect Light Untracked

Test Mode

No

Uses the DHL test environment instead of the live one

3. Supported services

Service

Description

Connect Light Tracked

Parcel delivery with tracking. Status updates appear in ShippyPro.

Connect Light Untracked

Parcel delivery without tracking. No status updates are available.

You can ship domestically from your European sender country and internationally worldwide. For non-EU destinations, ShippyPro sends the customs data with the shipment: item description, HS code, country of origin, quantity, weight and value, plus EORI, VAT and IOSS numbers if available.


4. Additional options

Test Mode: enable it to create test shipments in the DHL test environment. Test Mode needs test credentials from DHL, and test labels are not valid for real shipments.

Warning: disable Test Mode before shipping real parcels, otherwise your labels will not be accepted by DHL.

Label Type: choose ZPL if you print with a thermal printer. ZPL labels are generated natively by DHL, not converted from PDF.

5. Troubleshooting & errors

Error

What to do

Invalid credentials / Unauthorized

Check Client ID and Client Secret. Make sure Test Mode matches your credentials: test credentials only work with Test Mode on, live credentials only with Test Mode off.

Invalid or unauthorized EKP number

Check the EKP Number with your DHL account manager.

Missing customs data

For non-EU destinations, each item needs description, HS code, country of origin, quantity, weight and value. Add them to the order and try again.

Product description cut off

DHL accepts up to 35 characters per item description. Longer descriptions are shortened automatically.

No tracking updates

Untracked shipments have no tracking. Use Connect Light Tracked if you need it.

Internal Server Error

DHL's service may be temporarily unavailable. Wait a few minutes and try again. If the error persists, contact ShippyPro Support with the order ID.


6. FAQ

What do I need to connect DHL eCommerce Europe Connect Light? An active DHL contract with Client ID, Client Secret and EKP Number. Your DHL account manager provides them.

Can I cancel a shipment from ShippyPro? No. Shipment cancellation is not supported for this carrier. Contact DHL to cancel a shipment.

Can I compare rates or book pickups with this carrier? No. Live rates, pickup booking, cash on delivery, multi-parcel shipments, return labels and insurance are not available for this integration.

Can I ship outside the EU? Yes. Shipments worldwide are supported, and ShippyPro sends customs data with the shipment for non-EU destinations.

Does connecting DHL eCommerce Europe Connect Light cost extra? Shipping rates depend on your contract with DHL. For questions about your ShippyPro plan, contact your sales representative.

Where do I find my tracking number? For tracked shipments, the tracking number appears in the shipment details once the label is created.