How Optimizer works

Here's everything you need to know to monitor performance, evaluate costs, and improve customer satisfaction—all in one place.

Summary:

1. What is Optimizer?
2. How to access Optimizer?
3. Supported Carriers in Optimizer
4. Troubleshooting & Errors

 

1. What is Optimizer?

 

Optimizer is a powerful tool that helps businesses like yours gain full control over shipping operations. Whether you’re managing carrier performance or identifying opportunities to save costs, Optimizer is here to simplify decision-making.

Key Benefits of Optimizer

• Gain geo-localized & granular insights in real-time: Filter by date, origin, destination & carrier to get detailed performance KPI. Identify costly or slow regions.

• Track carrier performance & monitor costs: Interactive maps to analyze estimated shipping costs, transit time by region, including breakdowns by Carrier or service level. 

• Monitor exceptions by reason: Track exceptions in real–time and understand the reasons to improve your delivery performances.

2. How to access Optimizer?

 

The great news is that Optimizer is included for free in all Professional and Enterprise plans! You just need to navigate to the Data section in the sidebar menu and click on Optimizer to open the tool and start exploring your shipping insights

For more guidance, visit our Help Center or contact our Sales team.

Looking for Deeper Insights?

For extended data views and advanced analytics, you can upgrade to Optimizer Premium. This unlocks additional tools to help you dive deeper into your performance metrics.

3. Supported Carriers in Optimizer

 

Optimizer integrates seamlessly with a wide range of carriers, giving you comprehensive visibility across your shipping operations. Here’s a list of supported carriers.

 

If you don’t see your carrier listed, don’t worry—ShippyPro is constantly expanding its integrations. Contact our Support team to check compatibility for a specific carrier.

4. Troubleshooting

 

Why is the average shipping cost displayed as €0,00 or close to €0,00?

Optimizer automatically retrieves your shipment costs. To display them, make sure the Data Enrichment toggle is enabled in Optimizer → Settings.

If the average shipping cost is displayed as 0, check if:

1. Carrier price lists are configured correctly

2. Weight ranges are correct and cover all possible shipment weights

3. Zones are configured to cover all destinations

4. For API users (Ship or PutShippedOrders): the ServiceName sent in the request matches the values ShippyPro expects. You can find the valid values per carrier here: www.shippypro.com/panel/apikeys.html

Why are the number of shipments fewer than expected?

In Optimizer, we calculate KPIs based solely on processed shipments. This means we include any shipments that were picked up by the Carrier and actively in transit.
We made this decision to ensure the accuracy of shipping data for analysis, focusing only on the actual number of processed shipments.

 

How can I visualize the Performance KPIs (Early, on-time and late shipments)?

If your dashboard shows no value, you can configure your transit days by Area or Country in the Optimizer settings