Have you correctly connected DHL Parcel but you're facing some issues during label creation? Here's how you can fix them case by case:
❓ How do I check and fix an error in the "Errors" section?
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Go to Orders > Errors from your ShippyPro dashboard.
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Look for the Error Type message.
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Click How to Fix? to view detailed instructions.
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Use the wrench icon to correct the shipment data.
❓ Can I ship to a Packstation with DHL Parcel?
Yes, you need to set the address as follows:
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Street Line 1: "Packstation " + space + number
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Street Line 2: Postnummer
The Postnummer is the Deutsche Post recipient's reference code and should have between 6 and 10 numbers.
Make sure not to include the Company name inside the recipient address for the Postfiliale.
❓ Why do I see "statusCode": 118, "statusText": "Invalid GKP username and/or password."?
You should inform your DHL contact person directly, they’ll guide you on how to change your DHL account access data.
📌 Also verify with DHL whether your Account Number is authorized to ship to Germany or to other European countries outside Germany.
❓ Why do I see “Der angegebene service ist nicht bekannt?”
Disable the Print return label option inside the carrier’s module.
It is likely a misconfiguration in your DHL account (for example, the return option has not been activated by DHL).
Contact your DHL Sales Person and ask them to check and correct your DHL account settings.
❓ Why do I see “Cannot book pickup”?
Pickups with DHL Parcel are:
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Only valid in Germany
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Accepted only with production credentials (test credentials won’t work)
You can set the 10x15 cm label format directly from the DHL Parcel Portal at this link.
❓ Why do I have two identical DHL Parcel Tracking Codes?
If you find two orders with the same DHL Parcel Tracking Code, don’t worry!
Ask your DHL Parcel Account Manager to extend the Tracking Range, so that different codes can be generated for each shipment.
❓ Why do I see this error?
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Hard validation error occured. Bitte geben Sie eine Postnummer an.
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Hard validation error occured. Packstationsnummern liegen zwischen 101 und 999. Bitte setzen Sie sich mit dem Empfänger in Verbindung, um eine korrekte Nummer zu erfragen
This means that the Postnummer (recipient’s reference code, 6–10 numbers) was not included or was included incorrectly.
❓ Why are my DHL Parcel shipments no longer tracked?
If your shipments are no longer tracked, your DHL Parcel credentials might have expired.
Contact your DHL representative to update them.
❓ Why do I see “Request processing failure”?
This is usually a temporary server issue.
Wait a few minutes and then try relaborating the labels.
❓ Why do I see “The shipment ordered via EDI data has not been posted. The shipment data was therefore canceled”?
This tracking status appears if you created a label but didn’t hand over the parcel to DHL within 14 days.
Make sure you physically deliver the parcel to DHL in time.
❓ Why do I see 0.1 kg on the label, even if I set a lower weight?
DHL applies a minimum weight policy.
Any shipment weight below 0.1 kg (e.g. 0.09 kg) is automatically rounded up to 0.1 kg on the label.
❓ Why do I see “Error generating labels: Invalid authentication”?
This means there’s an issue with your DHL connection credentials.
Make sure the data entered is correct and that there are no extra spaces before or after the values.
❓ Why do I see “Invalid XML: cvc-length-valid: Value 'xxxxxxxxxx' with length = '10' is not facet-valid with respect to length '14' for type '#AnonType_billingNumberAbstractShipmentType'”?
This error means that the Account Number provided does not have the correct length.
DHL requires the number to have exactly 14 digits.
If unsure, check your Account Number directly with your DHL contact person.