Why do I see the wrong image for my items?

ShippyPro implements a caching system for product images imported via API. When a SKU is imported for the first time, the image is downloaded and stored. On subsequent orders, even if the product image on your site has been updated, ShippyPro continues to use the already cached photo instead of downloading it again.

Example: the purple product photo was imported with the first order and remains stored, even though you've since replaced the image with the new white product one.

Why this happens

This happens because your site keeps the same URL for the image, even after changing the file. ShippyPro therefore doesn't detect that the image has been updated and continues to display the cached one.

How to fix it

1. Change the image URL on your site by adding a version parameter (e.g., from product-123.jpg to product-123.jpg?v=2). This way ShippyPro will detect the URL change and import the new image
2. Ask ShippyPro support to activate the import of the new URL from the marketplace for you