How to connect Etsy to ShippyPro

Let's learn how to connect Etsy in a few steps!

Etsy does not allow the import of orders from merchants based in Turkey.

Starting on November 19, 2025, Etsy has limited automatic data synchronization to only a select few partners for Italian shops.

1. Connection steps

You can proceed with Etsy connection from Marketplaces by clicking on Etsy v3 Logo,
Then include your Etsy credentials and you'll be ready to go!
In case you flag the option Update my Marketplace profile with shipped orders tracking numbers and mark as shipped option from Marketplace > Edit, your Etsy shipped orders will be automatically updated on the marketplace.
If you leave it unchecked, you will need to proceed manually with the marketplace update.

Kindly note that Etsy orders won't be updated in case the Carrier doesn't provide for any tracking.

One example are the shipments made through Amazon FBA, which since don't provide any tracking number cannot be updated on the Marketplace.

2. Troubleshooting & Errors

❓ Why have Etsy imports stopped with “refresh_token is invalid”?

Have new Etsy orders stopped importing with the error refresh_token is invalid? Use the new reconnection control to reconnect your Etsy store without deleting the existing connection.

This replaces the previous delete-and-recreate workaround. You can use the reconnection control again if your Etsy connection experiences further issues.

[SCREENSHOT: the Etsy reconnection control, with its verified current English label and location]

📌 Note: Deactivating an Etsy connection does not prevent already-shipped Etsy orders from continuing to be updated in Etsy. This is separate from importing new orders.

For general missing-order checks, see Why aren’t my orders imported into ShippyPro yet?

If orders are still missing, contact our Support Team and include a screenshot from Etsy showing the missing orders with their order statuses visible.

Why are my orders not showing discounts?

Please note that currently, discounts are not imported from Etsy. This is why you may not see the discounted prices for products, and if you generate an invoice through ShippyPro, it will not reflect any discounts.

Why can't I connect Etsy to ShippyPro?

If you're unable to connect Etsy and you get a "too many redirects" error, try the following steps:

Step 1: Complete Logout from Etsy

Log out completely from Etsy on the browser you're using
Make sure there are no other Etsy tabs open

Step 2: Incognito/Private Mode

Open an incognito/private browser window
Access ShippyPro from this window
Proceed to reconnect to Etsy from scratch

Step 3: Additional Cache Clearing

Even if already done, completely clear the cache of the specific browser
Consider using a different browser than the one you normally use

Step 4: Verify Authorization on Etsy

After successfully reconnecting, check in the "Connected Apps" section of your Etsy account that ShippyPro is listed as an authorized app
Manual authorization shouldn't be necessary