Let's learn how to connect Etsy in a few steps!
Etsy does not allow the import of orders from merchants based in Turkey.
1. Connection steps
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You can proceed with Etsy connection from Marketplaces by clicking on Etsy v3 Logo,
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Then include your Etsy credentials and you'll be ready to go!
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In case you flag the option Update my Marketplace profile with shipped orders tracking numbers and mark as shipped option from Marketplace > Edit, your Etsy shipped orders will be automatically updated on the marketplace.
If you leave it unchecked, you will need to proceed manually with the marketplace update.
Kindly note that Etsy orders won't be updated in case the Carrier doesn't provide for any tracking.
One example are the shipments made through Amazon FBA, which since don't provide any tracking number cannot be updated on the Marketplace.
2. Troubleshooting & Errors
Why are orders not being imported into ShippyPro?
If orders are not being imported from Etsy, please follow these steps to resolve the issue:
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Check the connection: Make sure your Etsy connection is active. If it appears in red, click "Enable" and check the "To Ship" section after a few minutes.
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Delete and recreate the connection: If the orders still don’t appear, try deleting the Etsy connection from the Marketplace/Store page by clicking "Delete", and then create a new connection.
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Order status: ShippyPro only imports unshipped orders. Make sure the orders you want to import are marked as unfulfilled on Etsy.
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Import frequency: ShippyPro imports orders from Etsy every minute. If you’ve just connected the account, it may take a few minutes before the orders appear.
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Special characters: Ensure that there are no special characters in the order IDs, as these can prevent proper import.
Why are my orders not showing discounts?
Please note that currently, discounts are not imported from Etsy. This is why you may not see the discounted prices for products, and if you generate an invoice through ShippyPro, it will not reflect any discounts.