How to connect VASP to ShippyPro

Vasp (Vasp Expresso) is a Portuguese last-mile carrier. Let's see how you can integrate Vasp with ShippyPro in just a few steps.

Summary

1. Before you start
2. How to connect Vasp
3. Supported services and features
4. Additional options
5. Troubleshooting & errors
6. FAQ

1. Before you start

Before connecting Vasp, make sure you have:

• An active Vasp business account.
• Your Vasp API credentials: Username and Password. These are issued by Vasp: if you don't have them yet, ask your Vasp sales contact or account manager.
• Shipments with origin and destination in Portugal: the integration supports domestic Portuguese shipments only.

2. How to connect Vasp

1. Go to the Carriers page in ShippyPro.
2. Click on the Vasp logo.
3. Fill in the connection fields:

1. Click Connect to save the connection.

That's it! Vasp is now connected and you can start creating shipments.

3. Supported services and features

Services

• Standard: Vasp's standard domestic delivery service in Portugal.

Features

4. Additional options

Test Mode

When Test Mode is enabled, shipments are created in the Vasp test environment.

⚠️ Warning: labels created in Test Mode are not valid and will not be picked up or delivered by Vasp. Remember to disable Test Mode before shipping real parcels.

Label format

• PDF A4: suitable for standard office printers.
• ZPL: suitable for thermal printers. ZPL labels are automatically rotated by ShippyPro, so they print in the correct orientation.

Custom Label

Custom Label designs are not currently available for Vasp.

Good to know

• The Company field is not sent to Vasp: the recipient's name is used on the label.
• The content description is shortened to 50 characters.
• Notes on the shipment are sent to Vasp as delivery instructions for the courier.
• Your order ID is sent to Vasp as the shipment reference.

5. Troubleshooting & errors

Authentication error / invalid credentials

ShippyPro does not check your credentials when you connect, so an error may only appear when you create your first shipment. Check that Username and Password are correct and match the environment you're using (Test Mode on or off). If the error persists, contact Vasp to confirm your credentials are active.

Destination not supported

Vasp only accepts shipments within Portugal. Check that the recipient's country is Portugal (PT), or use another carrier for international shipments.

The label prints incorrectly

Check that the Label Type matches your printer: ZPL for thermal printers, PDF A4 for standard printers. You can change it from the Vasp connection on the Carriers page.

I need to cancel a shipment

Shipment deletion is not available through the integration. Contact Vasp directly to cancel a shipment that has already been created.

Internal Server Error

This is usually a temporary issue on Vasp's side. Wait a few minutes and try again. If the error persists, contact ShippyPro Support with the order ID and the error message.

6. FAQ

Can I ship internationally with Vasp?

No. The Vasp integration supports domestic shipments within Portugal only.

Where do I get my Vasp credentials?

Your Username and Password are provided by Vasp. Ask your Vasp sales contact or account manager.

Does Vasp support Cash on Delivery?

Yes. The COD amount is sent to Vasp in EUR.

Can I send more than one parcel in the same shipment?

Yes, Vasp supports multiparcel shipments.

Can I create return labels with Vasp?

No, return labels are not currently supported for Vasp.

How can my customers track their parcels?

Tracking updates are shown in ShippyPro, and your customers can also use the Vasp tracking page.