How to fix SpringXBS errors

Learn how to solve the issues you may face with SpringXBS

Have you correctly connected SpringXBS but you're facing some issue during label creation?

Here's how you can fix them case by case:

Delivery temporarily suspended due to COVID-19

The shipment can't be elaborated due to COVID-19 emergency.


Invalid Consignee ZIP-code

Zip Code field is not correctly filled, verify it by clicking on Fix Order.


Consignee ZIP-code required

Zip Code field is a mandatory field and it hasn't been filled, verify it by clicking on Fix Order.


This Shipper Reference already exists

Carrier's Server has already registered a shipment with that Order Reference and it won't accept a new transmission with an identical one.


Unsupported destination country

This error means that the Country of destination is not served by the Carrier.

In case you are getting this error specifically when trying to ship to United Arab Emirates (AE), please select a different service, as it’s not possible to ship to this country with service PPTT (PostNL Packet Tracked).


Can not create new tracking number - barcode range is out

If you face this error it means your barcode range is over, contact the Carrier to restore it.


"Error": "Parcels limit exceeded. Current limit is 200 parcels per 7 day(s)"

This error, as you can imagine, indicates that the limit of 200 Parcels per 7 days has been exceeded.


Spring Clear not allowed

  • If you encounter the error when shipping to the UK, to use the Spring Clear option you must activate the 'Allow DDP' option on your Spring account, without which you cannot ship. Please contact your Spring sales representative.

  • If you encounter the error when shipping with incoterm other than DDP to another extra EU destination (but not the UK), check whether you have activated the option "Use DDP as default incoterm" in the courier connection modal, then try to deactivate it and process the shipment again:


Code: 100123; Message: Financial order limit,please contact sales or administrator

Please, check with your Spring commercial representative if you terminated your order allowance.