Easy Return
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      1. ShippyPro Help Center
      2. Easy Return

      How "Return Shipments" works

      Learn how to manage your Returns from one Dashboard

      With ShippyPro, managing your Returns becomes really easy. 

      From Easy Return > Return Shipments, you have a general overview of the last 60 Days. You can filter your returns and download an Excel file!

      Let's see how Return Shipments works! 
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      Summary:

      1. How the Dashboard works
      2. How to filter your return shipments
      3. Where is my Tracking Number?
      4. How to hide a return and add a note
      5. How to send predefined emails
      6. How to Download an Excel 

       

      1. How the Dashboard works

       

      Inside the Dashboard, you'll see a quick recap of your return shipments. Here you can see your returns filtered by their latest status updated from the carriers.
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      You can decide to view return shipments of the last of the last 7, 14, 30 or 60 days. For older returns you can check the status from Shipping Labels > View > My Return Orders.

      2. How to filter your return shipments

       

      • You can Filter your return shipments by Status, by Carrier, by Marketplace or by Departure Date. Otherwise, simply search by name or tracking number among all your orders.

      • You can also filter your return shipments by the day of label creation, clicking on Filter by departure date. 

      • ShippyPro identifies Late Return Shipments even if they don't show particular problem but they are simply in transit. Click on the box on the right to display them. 

      • Click then on Unshipped Only to display returns that haven't received any status from the carrier yet. These returned orders won't appear on the Dashboard since their status is registered as Unknown. 

       

      3. Where is my Tracking Number? 

       

      Once you've shipped your return orders, the Tracking Number will be automatically created and updated in your sales channels according to your settings.

      You can find the Tracking Number of each order under the column Tracking:

      Click on it to see the Tracking History of each returned shipment. If you click on the Tracking Number again, you'll be redirected to the carrier tracking page.
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      4. How to hide a return and add a note

       

      • It is possible to hide a return shipment from Return Shipment by clicking on ✖️. Please remind that email notifications won't be sent anymore to the customer and you will not be able to see that return anymore from this section but only from Label Creator > Shipping Labels.

      • You can add a note clicking on the post-it logo, enter the text of the note then click on the floppy icon to save.

      The note will be visible written in red under the latest status of the shipment.
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      5. How to send predefined emails

       

      It is possible to send a predefined email to update the client about his return. 

      In the window that pops up, you can edit the subject, recipient and content of the email and choose a different Server Email to be shown as sender address between the ones connected in Integrations > Plugin (the default is no-reply@shippypro.com). Click here to learn how to connect different Email Servers.
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      If you'd like to see Tracking Emails that have been automatically sent from ShippyPro, click on View Messages:
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      You can choose for which status you'd like to send Tracking Emails to your customers from Track & Trace > Email Condition. 

      Learn how to it step by step here: How "Email Condition" works

       

      6. How to Download an Excel

       

      Here you can Download an Excel of your return shipments by selecting a specific Status. You can set a maximum of 360 days (after 90 days from an order creation, all the personal information will get anonymized).
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