FAQ: Frequently Asked Questions
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      1. ShippyPro Help Center
      2. Integrations: Carriers
      3. FAQ: Frequently Asked Questions

      How to fix Amazon Merchant Fulfillment (AMF) errors

      Have you correctly connected AMF but you're facing some issue during label creation?

      Here's how you can fix them case by case:

      ❓ How do I check and fix an error in the "Errors" section?

      1. Go to Orders > Errors from your ShippyPro dashboard.

      2. Look for the Error Type message.

      3. Click How to Fix? to view detailed instructions.

      4. Use the wrench icon to correct the shipment data.

      ❓ What does this error mean "This shipment already exists. You can process AMF shipments only once. Edits are not allowed" ?

      In this case, check that the label has been created from the order's details on Amazon Seller Central.

      ❓What does this error mean "Error: AMF only supports Amazon Orders" ?

       

      This means that the order number passed to Amazon’s system does not respect Amazon’s nomenclature standard: if the order has been created with one of our API calls, please make sure that the field TransactionID is populated with the correct Amazon’s order number, otherwise please get in touch with our Support team.

      ❓What does this error mean "AMFv2: SEUR 24 - This rate is rejected: CARRIER_WILL_NOT_PICKUP, En el método de envío seleccionado, el transportista no presta el servicio de recogida. Por lo tanto, entrega los paquetes al transportista o elige otro método de envío" ?

      The carrier doesn’t offer automatic pickup booking. In this case, make sure to unflag the option “Carrier will pickup“ in your AMF module ❌, from Carriers > Connection > AMFv2 > Edit.

      ❓What does this error mean "Unable to create the label using the requested format" ?

       

      It means that the rate you chose supports either ZPL or PDF. Change the label format in the section Carrier > Connection > Edit AMF and fix the order. If you want to print PDF instead of ZPL you can click on Print ZPL in PDF from the Shipping labels section.

      ❓What does this error mean "To check: 28585984-95d3-4bdd-a414-eb16663a502b (or similar)" ?

      The AMF rate has expired. Please bring back the order in the To Ship section by clicking on the blue arrow and ship it again, or re-do the Ship call if you're shipping via APIs.

      ❓ ​What does this error mean ""The shipping offer ID has expired. Please make a new call to GetEligibleShippingServices to get a new ID." ?

       

      This error is returned by the carrier when too much time has past between the GetRates request and the creation of the order with through the Ship request. The orders needs to be created right after obtaining the tariffs.

      ❓What does this error mean "You exceeded your quota for the requested resource" ?

       

      The number of calls that can be made per second is limited.

      For this reason, when this limit is exceeded, the API returns the error given above. You can manually retry the label generation with "Fix Order".

      ❓What does this error mean "AMFv2: BRT_EXPRESS - This rate is rejected: DOES_NOT_PROVIDE_DELIVERY_EXPERIENCE" ?

       

      The rate is incompatible with the requested delivery type. Change the Delivery type in AMFv2 connection modal, save, and re-process the order.

      ❓What does this error mean "The request has an invalid grant parameter : refresh_token. User may have revoked or didn't grant the permission" ?

       

      The Amazon Auth Token has expired. Delete the current connection and create a new one, or extend validity in Seller Central > Manage your Apps > Extend validity.

      ❓What does this error mean "This rate is rejected: DOES_NOT_MEET_PDD" ?

       

      The delivery method does not meet the Promised Delivery Date (PDD). This protects customers from delayed service.

      ❓I have connected AMFv2 but I cannot ship with my preferred carrier via AMF, what do I have to do?

       

      Check the error message for that carrier/service under Excluded Carriers. For AMF/FBA, ensure API Terms and Conditions are accepted in Seller Central.

      ❓I cannot print my labels with AMFv2 due to incorrect label format, what can I do?

      Amazon returns the wrong label format. An internal patch is being developed to fix this.

      ❓ I cannot receive labels from AMFv2 with Ship API and the error message is: 28585984-95d3-4bdd-a414-eb16663a502b, what should I do?

      The carrier rates are out of date. Process the order again to receive correct shipping rates.

      ❓ I have successfully connected AMFv2 but I cannot reach the carrier rates section, what can I do?

      Check for special characters in address, name, item description, or additional fields. Avoid: ! " % & / ( ).

      ❓ Why is the address on the shipping label not updating after editing it for Amazon orders shipped with AMF?

      The recipient address from Amazon cannot be edited in AMF. Create a new order in Amazon with the new address and re-import it.

      ❓What does this error mean "ORDER ITEMS MUST BE UNIQUE" ?

       

      Contact the Support Team to resolve this issue.