Let's see how you can connect TNT Express to ShippyPro in just few steps. 🔍
⚠️ Please note that the service is not currently available for Spain and Portugal.
To connect TNT Express you need to ask for your TNT Connect credentials to your TNT Account Manager and then add them in Carriers > Connection by clicking on TNT logo.
📌 The suggested format for TNT Express labels is PDF A6, you can set it from Carriers > Connection by clicking on Edit.
📌 “Cut off time (XX:XX format)” refers to Pickup time that you need to verify directly with the Carrier.
In case you get “If the collection date is today, preferred collection end time must be greater than now + 1 hour”, it means that you tried to create the Label one hour before Pickup time.
Besides your credentials, you'll also see some further options, let's take a look at them!
- Label Type gives you the possibility you to choose the correct label format for your printer.
📌 Note: TNT Express can currently be employed for Domestic shipments only.
Are you facing this issue during shipment creation?
Please note that TNT Express rate transmission is automatic. For this reason when facing this issue you'll need to check if the credentials included are correct.
You can find below some of the most common errors which can cause this error:
- Username employed can't be an email address, that's why we ask you to contact your TNT Express Sales Person to retrieve your TNT Connect production credentials.
- Account country must be only one country with 2 letters.
E.g. United Kingdom should be written as GB.
It's not possible to add more than one country: