How to fix SpringXBS errors

❓ How do I quickly fix errors in my SpringXBS shipments?
To correct your SpringXBS orders/shipments:

1. Go to Orders > Errors from your ShippyPro dashboard.

2. Identify the error in the Error Type column and review the Error Message for details.

3. Click How to Fix? to view the suggested solution.

4. Use the wrench icon to open the Order form and edit incorrect or missing fields.

👉 For more details, see: Orders Errors and How to Fix Them

❓ Error: Delivery temporarily suspended due to COVID-19 — what does it mean?
This means the shipment can’t be processed due to restrictions related to the COVID-19 emergency.

❓ Error: Invalid Consignee ZIP-code — how do I fix it?
The ZIP Code is not correctly filled in.
➡️ Click Fix Order and update the ZIP Code.

❓ Error: Consignee ZIP-code required — what should I do?
The ZIP Code is missing and must be added.
➡️ Click Fix Order and enter the correct ZIP Code.

❓ Error: This Shipper Reference already exists — why?
The carrier’s server has already registered a shipment with this Order Reference.
➡️ Change the Order Reference, since duplicate references are not accepted.

❓ Error: Unsupported destination country — what does it mean?
This means the destination country is not supported by the carrier.

If the error occurs when shipping to United Arab Emirates (AE) with service PPTT (PostNL Packet Tracked), select a different service — shipments to AE are not possible with PPTT.

❓ Error: Can not create new tracking number – barcode range is out — what now?
Your barcode range has been used up.
➡️ Contact your carrier to have it restored.

❓ Error: Parcels limit exceeded (200 parcels per 7 days) — what does this mean?
You’ve exceeded the limit of 200 parcels in 7 days.
➡️ Wait until the limit resets or contact your carrier for options.

❓ Error: Spring Clear not allowed (or not available) — how to fix?

• If shipping to the UK:
  Enable the “Allow DDP” option in your Spring account. Contact your Spring sales representative if needed.

• If shipping outside the EU (but not UK):
  Check if “Use DDP as default incoterm” is enabled in the courier connection modal. Try disabling it and reprocess the shipment.

💡 Tip: Switching the label format between ZPL and PDF can sometimes resolve this issue.

❓ Error: Code 100123; Message: Financial order limit — what does this mean?
Your order allowance may have been reached.
➡️ Contact your Spring commercial representative to confirm.

❓ Error: Can not get barcode because of locked process — what should I do?
This is likely due to a temporary carrier server issue.
➡️ Wait a bit, then try processing the shipment again.

❓ Error: Invalid Consignee State — how do I fix it?
Check the State/Province field and make sure the correct ISO code abbreviation is entered.

❓ Error: Access Denied — what does it mean?
There’s an issue with your SpringXBS credentials.
➡️ Re-check and update your login details.

❓ Error: Invalid Service: PPTR — why does this happen?
The service PostNL Packet Registered (PPTR) is not available for this destination.
➡️ Contact your Spring representative to confirm which service should be used.

❓ Error: Invalid zipcode/city combination — how to fix?
Example: “Invalid zipcode X or city name Y”

The city–ZIP combination is not valid for the courier.
➡️ Re-check the address and update your shipment. If the error persists, confirm the correct combination with the carrier.

❓ Error: Products check failed – Duties value exceeds parcel value — what does this mean?
For shipments to the United States, the system blocks shipments if duties exceed the parcel value.
➡️ Review the declared product value and duties applied.

❓ Error: Phone number is not in valid format — how should it be entered?
The phone number format is invalid.

For the Czech Republic, follow this format:

• Include the country code without the “+” sign

• Add 9 digits for the local number

✅ Example: 420xxxxxxxxx

💬 Still having trouble?
If you’ve checked everything and errors persist, contact our support team or your Spring representative for further help.