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How to fix Colissimo errors
How to fix Colissimo errors
Learn how to solve the issues you may face with Colissimo
Updated over a week ago

Have you correctly connected Colissimo but you're facing some issue during label creation? 🔍

Here's how you can fix them case by case:

📌 Return: Le téléphone de l'expéditeur est incorrect

Sender phone number field is not correctly filled, verify it by clicking on Fix Order.

📌 L'association ville et code postal est incorrecte. Veuillez modifier vos informations de destination.

City and ZIP code field are not correctly filled, verify it by clicking on Fix Order.

📌 Le nom du destinataire n'a pas été transmis

Try to:

  • Enter the name of the individual in the "Company" field.

  • Switch information from Address 1 to Address 2 field.

📌 Le poids total des articles est supérieur au poids du colis Colissimo errors.

In this case you need to check the CN22 as well as Parcel Weight.

📌 Les options ne permettent pas d'effectuer un étiquetage

Check or uncheck the option "With signature" from Carriers > Connection > Colissimo > Edit.

This error means that there is an incompatibility between the Country, the options chosen (with or without signature) and the Product Code entered in the details of the shipment.

We invite you to consult this page for more details.

E.g. It is possible that you have chosen an option "Without signature" to a country of the European Union which only accepts "With signature" shipments.

📌 Le montant total des frais de transport n’a pas été transmis

In this case shipment costs must be set different from 0.

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